Technical Support Engineer
Terrier Security ServicesRole Overview
Terrier Security Services is hiring a mid-level Technical Support Engineer. This is a full-time role in Surat. Part of Terrier Security Services's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
SUPPORT ENGINEER
₹200000 - ₹800000 / CTC / Annually
Location
Surat, Gujarat
Experience Required
0 - 10 Years
Education Required
Graduation
Gender
Any
Work mode
Full time
Shift
Day / Night
Days of work
6 Days/week
Incentives
Other Requirements
Aadhaar Card
Education Proof
PAN Card
Job Description
Linux, L1, technical support, networking, troubleshooting
L1 support skill
Required Basic knowledge of windows and Ubuntu OS.
Required Hardware knowledge
| **Experience** | 1 to 3 Years |
| **Qualification** | Bachelor’s degree in Computer Science, Information Technology, Electronics Communication, or a related field |
| **Shift** | General |
| **Salary** | 18-30 |
Job Description: Responsibilities
- Support, maintain, and troubleshoot UC and CTI tools and infrastructure.
- Assist in patching, system upgrades, and configuration of communication tools.
- Perform basic root cause analysis and resolve technical issues related to voice, chat, and video communication systems.
- Work closely with senior engineers and vendors on CTI integration and automation projects.
- Maintain system documentation, logs, and monitoring dashboards.
- Support integration of communication tools with APIs and third-party platforms.
- Coordinate with internal teams for incident and change management.
- Ensure systems comply with authentication and security protocols.
- Contribute to PoCs involving AI, LLMs, NLP, TTS (Text-to-Speech), and STT (Speech-to-Text) in the UC/CTI space.
To Succeed in this Role: Required Skills
- Understanding of Unified Communication tools (VoIP, SIP, Avaya/Ubona/Exotel, any CcaS and UCaS services preferred).
- Basic knowledge of CTI systems and their role in enterprise communication.
- Familiarity with networking concepts (TCP/IP, DNS, firewalls, ports).
- Exposure to Windows/Linux system administration.
- Working knowledge of Databases (SQL/NoSQL) and compute/storage fundamentals.
- Basic scripting skills (Python, Shell, or PowerShell preferred).
- Awareness of AI/ML, LLMs, NLP, TTS/STT, and API integrations.
- Understanding of authentication protocols (OAuth, SSO, LDAP, etc.).
- Excellent problem-solving and documentation skills.
- Strong willingness to learn and grow in a fast-paced environment.
Frequently Asked Questions
How do I apply for the Technical Support Engineer position at Terrier Security Services?
Use the Apply button above to submit your application directly to Terrier Security Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Engineer position at Terrier Security Services located?
This position is based in Surat. Terrier Security Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Engineer at Terrier Security Services earn?
Terrier Security Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Engineer role at Terrier Security Services posted?
This role was posted on April 3, 2026 (74 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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