Customer Support Specialist

United StatesRemotePosted Yesterday

Role Overview

Teramind is hiring a entry-level Customer Support Specialist. This is a full-time remote role, with the team based in United States. Part of Teramind's Risk hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Risk roles is $87k-$115k (based on 116 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

CSSAWSAzureLinuxPostgreSQLRESTSaaSB2B

Job description

Description

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.

About the role

Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.

Your day-to-day

Provide technical support and troubleshooting to customers

Triage complex customer service issues received through various customer service channels

Maintain high customer satisfaction while managing operational expectations

Become a product expert and maintain a deep understanding of product functionality

Evaluate and analyze issues & their impact to resolve or escalate tickets as needed

Identify trends in support requests to help create long-term solutions

Requirements

Minimum 2 years of relevant experience as a technical support or in a similar role

Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems

Knowledge of PostgreSQL

Knowledge of cloud computing platforms (Azure, AWS, etc)

Knowledge of an Intercom or similar ticketing system

Understanding of B2B SaaS products, IT security, and data platforms

Ability to translate intricate technical details to simple, understandable terms

Strong interpersonal skills and ability to work with customers & cross-functional teams.

About Teramind

Teramind

teramind.co

RiskHires remote

4 other open roles at Teramind on TryApplyNow.

View all 5 roles at Teramind Visit website

Frequently Asked Questions

How do I apply for the Customer Support Specialist position at Teramind?

Use the Apply button above to submit your application directly to Teramind. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Support Specialist role at Teramind remote?

Yes. This is a remote role. The team is based in United States, but the position itself does not require relocating to that office.

What does a Customer Support Specialist at Teramind earn?

Teramind has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Specialist role at Teramind posted?

This role was posted on July 22, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Specialist role at Teramind entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Teramind has listed.

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