Corporate Communications Manager - (Fixed Term Opportunity)

Description

Corporate Communications Manager

The Communications Manager provides internal communications support for strategic programs and engagement initiatives, internal campaigns and bulletins, speeches, and presentations. An emerging high-performer, this team member develops communications products that engage, inform, equip, and motivate team members to deliver on TELUS Digital’s business objectives.

Success in this role will be evident by the Communications Manager's ability to drive business priorities across TELUS Digital through the delivery of innovative communications.

Main Responsibilities:

Leads communications strategy and engagement for TELUS Digital Canada team members, as well as supports communications initiatives for senior leaders, global teams, including program leads, with direct communications and/or program support and product delivery that leverages both traditional and innovative mediums. Develops, implements, and evolves best-in-class communications tactics, key messages, and metrics that enhance engagement, increase profile, and drive business priorities and strategic program objectives. Works in collaboration with the Director of Communications, the global corporate communications team, internal clients, and regional communications teams to drive business priorities through authentic, inspiring, innovative, and effective communications. Ensures clear, timely, and consistent internal communications for programs across the organization. Develops and maintains knowledge of communications best practices and adopts for use when appropriate.

Requirements

• 7+ years work experience in corporate/internal communications
• Exceptional writing and editing skills and a strong command of the English language, including proper grammar usage and a keen eye for detail
• Knowledge and experience in developing and implementing communications strategies and campaigns
• Higher education in communications, journalism, public relations, or similar field
• Ability to build rapport and communicate tactfully with various levels of the organization
• Experience with People & Culture-/Human Resources-centered communications, preferred
• High degree of integrity and values authenticity.

Skills

• Leadership
• Communication
• Creativity and innovation
• Teamwork
• Customer service orientation
• Self-driven, comfortable working without constant supervision
• Able to work with remote teams
• Experience using email marketing platforms
• Excel/Google Sheets proficiency with data entry, sorting, filtering, basic formulas, lookups, and/or pivot tables an asset
• Layout/design experience not required, but considered an asset
• Persuasive communications skills and advanced writing and editing skills; proven ability to write compelling communications, speeches, and presentations.
• Demonstrated abilities in developing and implementing both proactive and reactive communications programs.
• French language skills an asset (but not required)

Knowledge:

• Client service and consultative orientation to deal with a demanding and sophisticated audience at the organization’s senior levels, as well as with other key internal and external audiences
• Keen observer of the general business environment, industry trends, competitive and regulatory issues, and opportunities, and current affairs as they may relate to TELUS Digital
• Able to see the big picture and can anticipate emerging issues and trends, and then tailor communications strategies and tactics to address them.

Studies & Experience:

• Required Professional Designation/Certification: University Degree, Undergraduate degree, and/or a Diploma in Communications from a Community College
• Additional post-secondary education, an Accredited in Public Relations, or an Accredited Business Communicator designation are considered assets
• Minimum of 7 years of experience working in corporate communications/internal communications within an entrepreneurial, corporate environment or as a senior consultant in a public relations agency - Required.

TELUS Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.