Customer Care Specialist

Category: Customer Service/Support

About TP

TP is a pioneering global provider of digital business services. Our mission is to offer advanced, digitally powered solutions that empower the world's leading brands to enhance their operations sustainably and effectively.

With a workforce comprising over 500,000 dedicated individuals fluent in more than 300 languages, our global reach paired with local expertise positions us as a positive force in supporting communities, clients, and the environment.

Benefits of Working with TP Include:

• Focused and paid training
• Competitive salaries
• Comprehensive benefits package (Medical, Dental, Vision, 401k and more)
• Paid time off
• Wellness and engagement initiatives for employees

TP and You

At TP, we blend high-tech solutions with personal engagement, backed by extensive industry knowledge. Our commitment is to simplify, accelerate, and secure the customer experience. As a core team member, you'll play a vital role in achieving this objective. Your work will involve diverse interactions with individuals from all backgrounds, creating a dynamic work environment that changes daily. By embracing challenges, you'll uncover your potential for growth.

In fact, our Chief Client Officer began her journey at TP as an agent and ascended to the top of the company. At TP, your career possibilities are limitless!

Use Your Own Device!

This role allows you to utilize your personal device (desktop, laptop, or tablet). Devices must meet the requirement of Windows 11 or later and a minimum of 4GB RAM, along with an Ethernet LAN connection. Enjoy the flexibility of working from a quiet, confidential space in your home, in a system you're comfortable with—it's a win-win!

Your Responsibilities

As a Customer Service Specialist, your primary role will involve creatively addressing a variety of customer inquiries, concerns, and issues.

• Engage with customers through phone, email, chat, and social media to provide solutions.
• Effectively de-escalate conflicts and resolve issues calmly.
• Escalate customer interactions as necessary and appropriate.
• Assist with payment processing and respond to requests for help.
• Document call-related data for auditing and reporting.
• Provide insights and feedback on call challenges.
• Upsell products or services when necessary.

We're Looking For Individuals Who Are Passionate About Delivering Exceptional Customer Service.

Qualifications

• High School Diploma or equivalent.
• A minimum of 6 months of customer service experience.
• Must be at least 18 years old.
• Typing speed of at least 25 words per minute.
• Comfortable using desktop computer systems with basic knowledge of Windows.
• Experience in customer service and/or sales is preferred.
• A college degree is a plus but not mandatory.

Key Competencies:

• Process Excellence: Commitment to established procedures and a focus on customer satisfaction.
• Collaboration: Proven ability to work well with team members, supervisors, and support departments to resolve customer issues and achieve business objectives.
• Communication: Excellent communication, listening, and analytical skills.
• Organizational Skills: Robust organizational and problem-solving abilities.
• Emotional Intelligence: Ability to prioritize tasks and manage stress while remaining focused.
• Open-Mindedness: Willingness to adapt to feedback, evolving policies, and structured schedules with various shifts.
• Critical Thinking: Quick analytical skills for assessing customer issues and making informed decisions.
• Solution-Oriented: Proactive in resolving challenges to ensure a positive customer experience.

Home Office Requirements:

• You must provide a personal device (desktop, laptop, or tablet), with Windows 11 or later, a wired Ethernet LAN connection, and a stable internet connection (satellite, wireless, and dial-up ISPs are not acceptable) with a minimum of 4GB RAM.
• Internet Requirements:
• Minimum download speed of 15.0 Mbps
• Minimum upload speed of 5.0 Mbps
• No packet loss and ping under 50ms
• Internet connections must exclude satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed is required
• Quiet and organized workspace is necessary.

Join the TP Family

We are dedicated to creating an inclusive workspace where our employees feel valued and supported, allowing them to give their best each day. We believe that a happy and healthy workforce is more motivated, creative, and engaged. Our commitment to a positive work-life balance, along with a culture of inclusion and diversity, fosters an environment where everyone is welcomed and appreciated.

EOE/Disability/Vets