Clerk – Medical Transportation Support (Remote)-Public Sector

About the Role

We are seeking temporary Call Centre Clerks/Agents to join a medical transportation support team during a period of increased workload. In this role, you will provide high-quality service to clients seeking coverage for health-related transportation, helping them access essential medical services such as doctor appointments, hospital visits, diagnostic tests, and mental health services.

This is a meaningful opportunity to make a direct impact on the lives of vulnerable clients while working in a structured, remote call centre environment.

Responsibilities

• Handle a high volume of inbound calls, delivering quality customer service
• Coordinate and book medical transportation, meals, and accommodations for eligible clients, entering data accurately into an internal system
• Assist clients in completing program applications, explaining eligibility criteria and requirements
• Address inquiries regarding file status, case specifics, and program obligations
• Verify, research, and enter data using internal systems, airline websites, and Microsoft tools
• Organize electronic faxes using established naming conventions and perform general administrative duties
• Identify urgent or complex cases and escalate to specialists as needed
• Guide clients on self-service tools and electronic service channels
• Document issues and recommend resolutions to supervisors
• Track and report call trends to help improve service delivery
• Meet daily productivity targets

Requirements

• Minimum 12 months of combined experience using computer systems (e.g., Windows, Microsoft Suite, Adobe, or Foxit)
• Minimum 12 months of combined experience providing client service to a diverse clientele
• Minimum 1 year of experience working in a call centre environment
• Minimum 1 year of experience using call centre software or case management systems

Preferred Qualifications

• Additional years of call centre experience (up to 5 years, weighted in evaluation)
• Additional years using call centre software or case management systems (up to 5 years, weighted in evaluation)
• Demonstrated ability to work with sensitivity when serving diverse or vulnerable populations

What We Offer

• Fully remote work setup
• Meaningful work supporting access to essential health services
• Structured onboarding and team support
• Opportunity to gain experience in the public sector

Licence/Certification:

• Reliability Level Clearance from government of Canada (required)

Work Location: Remote