Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to:

Leadership – Setting the goals for the work group, developing organizational capability, and modeling how we work together

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team

Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results

• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team; communicates clearly, concisely and accurately in order to ensure effective store operations
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
• Completes store operational requirements by scheduling and assigning partners, following up on work results

Business Requirements – Providing functional expertise and executing functional responsibilities

• Uses all operational tools to plan for and achieve operational excellence in the store; tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Analyses sales figures and forecasting future sales volumes to maximise profits.