Voice Customer Service Executive (International Process)
Tata Consultancy Services (TCS)Role Overview
Tata Consultancy Services (TCS) is hiring a Voice Customer Service Executive (International Process). This is a full-time role in Maharashtra. Part of Tata Consultancy Services (TCS)'s Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Voice Customer Service Executive (International Process)
Location: Pune / Mumbai
Experience: Minimum 6 months (International Voice Process preferred)
CTC: Up to ₹7 LPA
Role Overview
TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. This opportunity is ideal for candidates with prior experience in international customer service environments and strong communication skills.
Eligibility Criteria
- Minimum 6 months of experience in customer service (International Voice preferred)
- Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
- Graduate or Undergraduate (preferred)
- Strong English communication skills with a neutral accent
- Good computer proficiency (Windows, data entry, etc.)
- Flexible to work in a 24x7 environment (US/UK/AU shifts)
Key Responsibilities
- Handle customer interactions via calls with professionalism
- Manage service activation and issue resolution
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal and external teams for quick resolution
- Process customer requests (orders, billing, provisioning, etc.)
- Schedule appointments and dispatch equipment when required
- Ensure compliance with company policies and timelines
- Escalate issues appropriately when needed
- Maintain data privacy and security standards
- Meet defined performance and quality metrics
Required Skills
- Excellent verbal and written communication
- Strong listening and customer-handling skills
- Analytical thinking and problem-solving ability
- Ability to multitask and work in a fast-paced environment
- Adaptability and resilience
Relocation Note
Candidates who are not currently based in Pune or Mumbai should be open to relocating.
Application Process
Please fill out the below questionnaire form to proceed with your application:
https://myglit.com/lateral/cref/e4f7feaec0
Important Note
Filling out this form is mandatory for further processing of your application. Only shortlisted candidates will be contacted.
Pay: ₹45,000.00 - ₹60,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Voice Customer Service Executive (International Process) position at Tata Consultancy Services (TCS)?
Use the Apply button above to submit your application directly to Tata Consultancy Services (TCS). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Voice Customer Service Executive (International Process) position at Tata Consultancy Services (TCS) located?
This position is based in Maharashtra. Tata Consultancy Services (TCS) has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Voice Customer Service Executive (International Process) at Tata Consultancy Services (TCS) earn?
Tata Consultancy Services (TCS) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Voice Customer Service Executive (International Process) role at Tata Consultancy Services (TCS) posted?
This role was posted on April 28, 2026 (46 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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