Technical Support Specialist

Job Title: Subject Matter Expert (SME) – Technical Support

Location: Hyderabad

Experience: 4–5 Years

CTC: ₹9–12 LPA

Job Description

TCS is hiring for the role of Subject Matter Expert (SME) – Technical Support. The ideal candidate should have strong technical expertise, preferably in Adobe products, and the ability to support agents through knowledge sharing, refreshers, and real-time guidance. This role involves handling advanced technical queries and ensuring seamless support for global customers.

Key Responsibilities

• Provide advanced technical support in a voice process
• Handle complex “how-to” and troubleshooting queries
• Support agents through knowledge transfer (KT) sessions and refreshers
• Act as a Subject Matter Expert for product and process-related queries
• Deliver clear and structured solutions to international customers
• Assist floor teams with technical guidance and issue resolution

Must-Have Competencies

• Strong knowledge of Adobe products (minimum 3–4 products preferred)
• Experience in technical support (voice process)
• Ability to handle advanced technical queries
• Strong communication skills (B1/B2 level for global customers)
• Experience in coaching, mentoring, or KT sessions

Good-to-Have Competencies

• Exposure to Train-the-Trainer (TTT) sessions
• Experience in training, refreshers, or agent coaching

Preferred Candidate Profile

• 4–5 years of relevant experience in technical support
• Strong troubleshooting and problem-solving skills
• Good mentoring and leadership ability
• Excellent verbal communication skills
• Ability to work in a fast-paced environment

Application Process

Interested candidates can apply using the link below:

Application Form:

https://myglit.com/lateral/cref/bd6454952d

Important Note

Filling out this application form is mandatory for the further selection process.

Profiles without form submission will not be considered.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Work Location: In person