Role Overview
Tata Consultancy Services (TCS) is hiring a mid-level Voice Customer Service. This is a full-time role in Maharashtra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Voice Customer Service Associate
Location: Pune / Mumbai
Job Overview:
TCS is hiring for a Voice Customer Service role in Pune and Mumbai. This role is ideal for candidates with international customer service experience and strong communication skills.
Eligibility Criteria:
- Minimum 6 months of experience in customer service (Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support)
- Any International Voice experience is preferred
- Graduate or Undergraduate (relevant experience required)
- Strong English communication skills with a neutral accent
- Good computer proficiency and typing skills
- Comfortable working in a 24x7 environment (US/UK/Australian shifts)
Key Responsibilities:
- Handle customer interactions via voice with professionalism
- Manage service requests including activation, assurance, and billing
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal and external teams for issue resolution
- Process customer orders, provisioning, and post-activation support
- Schedule customer appointments and dispatch equipment when required
- Ensure compliance with company policies and data privacy standards
- Meet performance metrics and customer service benchmarks
Required Skills
- Excellent verbal and written communication
- Strong customer handling and listening skills
- Analytical and problem-solving abilities
- Ability to multitask and adapt to changes
- Basic technical understanding and process knowledge
Salary:
- Up to ₹7 LPA CTC (Band: BPO 2)
Important Note:
- If the candidate is not based in Pune or Mumbai, they should be open to relocation.
- This will be confirmed during the screening process.
Application Process:
Please fill out the mandatory screening form below to proceed further:
Questionnaire Link: https://myglit.com/lateral/cref/e4f7feaec0
Mandatory Instruction:
Filling out this form is mandatory for further processing of your application. Applications without the completed form will not be considered.
Pay: ₹600,000.00 - ₹700,000.00 per year
Work Location: In person
Frequently Asked Questions
How do I apply for the Voice Customer Service position at Tata Consultancy Services (TCS)?
Use the Apply button above to submit your application directly to Tata Consultancy Services (TCS). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Voice Customer Service position at Tata Consultancy Services (TCS) located?
This position is based in Maharashtra. Tata Consultancy Services (TCS) has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Voice Customer Service at Tata Consultancy Services (TCS) earn?
Tata Consultancy Services (TCS) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Voice Customer Service role at Tata Consultancy Services (TCS) posted?
This role was posted on April 30, 2026 (44 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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