Customer Service Specialist

Full Timejunior

Kolkata, West Bengal, INPosted 4 days ago

Role Overview

Tata Consultancy Services is hiring a entry-level Customer Service Specialist. This is a full-time role in Kolkata. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AgileWalkKolkataTCSHiringInternationalWebchatVoice

Job description

Walk-in Kolkata | TCS Kolkata Hiring for International Webchat/ Voice

Openings: 94

Immediate Joiners Preferred

If you have attended the drive in the past 6 weeks please do not attend

INTERVIEW DETAILS:

Interview date: 5th July ,2026, Sunday.

Interview time: 9:30 AM to 12:00 PM

Experience:1-5 YEARS

Education: Graduate.

Venue: TCS Gitanjali Park, IT/ITES SEZ, Plot - IIF/3, Action Area - II, Cafeteria, New Town, Rajarhat, Kolkata, West Bengal 700160

Desired Competencies (Technical/Behavioral Competency)

Experience in Front Office Customer Service operations is mandatory
Must have Email & Chat customer service experience
Capability to work under pressure in a dynamic business environment
High degree of accountability and excellent interpersonal skills
Ability to deal with ambiguous scenarios and come out with workable solutions
Customer focus, Drive for results and ability to take ownership
Strong English communication skills both spoken and written
Flexible to work in 24*7 shift environment
Open to work during weekends
Ability to complete an assignment within stipulated timeline
Should be a team player

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Good-to-Have

Good coordination and interpersonal skills

Responsibility of / Expectations from the Role

Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.

Minimum 2-3 years of experience in customer service projects in international process

Excellent English communication skills both spoken and written

EP NUMBER MANDATORY

Mandatory Documents

PLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHS

GOVERNMENT ID AND PHOTOCOPY

DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS

Candidates must fill in the application form and carry a printed copy downloaded from the iBegin portal.

Candidates who have attended a walk-in interview within the last 30 days will not be eligible to participate.

Step1: Click register

https://ibegin.tcsapps.com/candidate/register

Step 2: Complete registration, Select "BPO" in areas of interest and complete the registration.

Step 3: Once completed, your TCS no. will be generated which starts from EP2026XXXX.

Step 4: You will receive the EP number on your personal e-mail ID.

Complete application form

About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23).

About Tata Consultancy Services

Tata Consultancy Services

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Frequently Asked Questions

How do I apply for the Customer Service Specialist position at Tata Consultancy Services?

Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Specialist position at Tata Consultancy Services located?

This position is based in Kolkata. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Specialist at Tata Consultancy Services earn?

Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Specialist role at Tata Consultancy Services posted?

This role was posted on July 2, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Service Specialist role at Tata Consultancy Services entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Tata Consultancy Services has listed.