Role Overview
Tata Communications is hiring a Senior Manager - Customer Service Operations. This is a full-time role in IN. Part of Tata Communications's Frontend hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title: Contact Center Operations Manager (Networks)
Experience
10+ years (Enterprise Environment)
Location: Client Premises Onsite (Mantri Viman Nagar)
Role Overview
We are seeking an experienced Contact Center Operations Manager to lead and manage enterprise-scale network operations. The role requires strong technical expertise in SD-WAN , NAC and Firewall technologies, along with proven leadership in handling L2/L3 teams, critical incidents, and compliance-driven activities.
Key Responsibilities
- Lead and manage L2 and L3 operations teams supporting contact center and enterprise network environments
- Act as the primary owner for major incident/event management, ensuring timely resolution and minimal business impact
- Oversee and drive compliance activities, including:
- Device hardening schedules
- Backup and restore processes
- Failover readiness and testing
- Creation and tracking of compliance calendars
- Manage and optimize SD-WAN and Firewall infrastructure across the enterprise
- Front-end customer interactions, including technical discussions, escalations, and stakeholder communication
- Prepare and present Monthly and Quarterly Business Reviews (MBR/QBR) with detailed performance insights
- Ensure adherence to SLAs, KPIs, and regulatory requirements
- Drive continuous improvement initiatives in operations, automation, and service delivery
Required Skills & Expertise
- Strong knowledge of SD-WAN technologies (e.g., Fortinet, Cisco, VMware, etc.)
- In depth knowledge of Firewall technologies (e.g., FortiGate, Palo Alto, Check Point) and NAC (Cisco ISE)
- Proven experience in managing enterprise network operations and contact center environments
- Expertise in incident management, problem management, and change management
- Strong understanding of network security compliance and governance
- Excellent stakeholder management and communication skills
- Experience in preparing executive-level presentations and reports
Key Competencies
- Leadership & Team Management
- Crisis & Incident Handling
- Customer Engagement
- Strategic Thinking
- Attention to Detail & Compliance Focus
Frequently Asked Questions
How do I apply for the Senior Manager - Customer Service Operations position at Tata Communications?
Use the Apply button above to submit your application directly to Tata Communications. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Manager - Customer Service Operations position at Tata Communications located?
This position is based in IN. Tata Communications has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Manager - Customer Service Operations at Tata Communications earn?
Tata Communications has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager - Customer Service Operations role at Tata Communications posted?
This role was posted on April 28, 2026 (57 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager - Customer Service Operations role at Tata Communications require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Tata Communications lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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