Work-from-Home Customer Support – French Speaking

Full Timemid

Montreal, Quebec, CAPosted 6 days ago

Role Overview

TalentPop App is hiring a mid-level Work-from-Home Customer Support – French Speaking. This is a full-time role in Montreal. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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RESTShopifyZendeskORFrenchEnglishCustomerSupport

Job description

Some people see customer questions as problems. You see them as opportunities—to connect, to help, and to make someone’s day a little brighter. And you can do it all in both French and English.

We’re looking for a French-English Customer Support Representative to join our global team. You’ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued.

In This Role, You Will

Respond to customer inquiries in French and English via chat, email, and calls
Offer step-by-step guidance to resolve technical or order-related issues
Keep accurate records of customer interactions
Share insights from customer feedback to improve our products and processes
Work closely with a friendly, supportive remote team

What You Bring

1+ year of remote/online experience in customer service or a similar role.
Experience with bilingual customer support is an advantage.
Excellent written and verbal communication skills.
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
Calm and solution-focused under pressure.
Familiarity with E-Commerce and CRM systems is a plus.
Fluent in French and English.

What You'll Need to Work From Home

A laptop or desktop with an i5 processor or better
High-speed internet (25 Mbps or faster for both upload and download speed)
A quiet workspace for calls

Why You’ll Love It Here

Fully remote—work from anywhere
Competitive pay with regular reviews
Paid time off for rest and recharge
Monthly health stipend
Bonuses based on performance
A team that values collaboration, growth, and respect

Ready to Join Us?

If you’re ready to put your language skills to work helping people every day, click Apply Now and tell us why you’d be a great fit. We can’t wait to meet you!

About TalentPop App

TalentPop App

On-site

5 other open roles at TalentPop App on TryApplyNow.

View all 6 roles at TalentPop App

Frequently Asked Questions

How do I apply for the Work-from-Home Customer Support – French Speaking position at TalentPop App?

Use the Apply button above to submit your application directly to TalentPop App. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Work-from-Home Customer Support – French Speaking position at TalentPop App located?

This position is based in Montreal. TalentPop App has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Work-from-Home Customer Support – French Speaking at TalentPop App earn?

TalentPop App has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Work-from-Home Customer Support – French Speaking role at TalentPop App posted?

This role was posted on July 8, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.