Security Account Manager - $100,000

Security Account Manager - $100,000

HIRING IMMEDIATELY

Sunstates Security is seeking a Security Account Manager for a client located in the Chevy Chase, MD area. The Account Manager is responsible for leading all security-related operations at the site including the hiring and training of security staff and regular client interaction and updates.

This is a full-time position, offering an annual salary of up to $100,000 + bonus/incentives - with a weekly pay schedule. Typical hours are Monday - Friday 8 AM - 5 PM, but the candidate must have the flexibility to work weekends and other shifts as needed.

Industry-leading employee benefits include weekly pay, 401k savings plan with a company match, medical, dental, vision, and life insurance benefits, generous PTO, tuition reimbursement, and more.

Responsibilities include but are not limited to:

Manage and lead site projects

Develop strategies/operational plans with Contract Security to assess, prevent, protect, and mitigate all risks, threats, and vulnerabilities at assigned location(s) and area(s)

Prepare Emergency Command Response (GSOC/SOC Process), contract security training & security-related investigations

Develop and maintain metrics to track the success of the overall security program while also setting goals to course-correct anything outstanding and/or underperforming

Have transparent communication with the client and Sunstates Security Management

Develop, implement, and evaluate standard operating procedures, protocols, and guidelines

Management/Leadership Functions

Responsible for the direction, coordination, and management of all site Security Officers.

Identify, recruit, and process new talent while maintaining the required level of qualifications and skills; and ensure hires receive appropriate training and licensure within the designated timeframe with the help from HR.

Train, develop, motivate, and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.

Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; and corrective actions with branch management guidance. Act as the primary contact for the site and contact the local office when necessary.

Maintain records with the officers assigned to the site to ensure full participation with the Sunstates Security LMS and training platform when applicable.

Operations Functions

Coordinate with Area Operations Manager to establish site goals & objectives and communicate these with the customer(s) as required.

Manage administrative and operational functions to ensure the working schedule is accurate, the projected working schedule is posted, all vacation or time off requests are within the company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.

Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.

Produce Quality Assurance checks through eHub to ensure positive results.

Cost Control & Budgetary Responsibilities:

Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).

Business Development & Customer Relations:

Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.

Promote Sunstates' reputation of professionalism and ethics, and create and expose new and existing opportunities and markets.

Qualifications/Requirements

3 + years of related management experience

Must have prior security, law enforcement, or military experience

CPR/ 1st Aid certification

MD Guard Card

Advanced level/knowledge of computers and technology

Great customer service and communication skills Sun123

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

At Sunstates

Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it.

We work hard to recruit and to retain