Customer Returns and Shipping Associate
Staples RetailRole Overview
Staples Retail is hiring a entry-level Customer Returns and Shipping Associate. This is a part-time role in Elkton. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
- Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance, full-time eligible for medical coverage
- And many more benefits
- Compensation based on qualifications and experience
Help both your customer and your store win.
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
- Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
- Engage in and identify customer needs for shipping and explain different shipping options
- Maintain the Shipping area to ensure efficient processing and storage of packages
- Ensure supplies required to process Ship and Returns are in stock
- Provide exceptional customer service to create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)
Essential skills and experience:
- Able to work a flexible schedule based on the store’s needs
- Must be able to engage with customers and understand their needs to drive additional sales
- Ability to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, ability to multi-task and manage priorities
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
Staples does not sponsor applicants for work visas for this position.
Frequently Asked Questions
How do I apply for the Customer Returns and Shipping Associate position at Staples Retail?
Use the Apply button above to submit your application directly to Staples Retail. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Returns and Shipping Associate position at Staples Retail located?
This position is based in Elkton. Staples Retail has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Returns and Shipping Associate at Staples Retail earn?
Staples Retail has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Returns and Shipping Associate role at Staples Retail posted?
This role was posted on April 23, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Returns and Shipping Associate role at Staples Retail entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Staples Retail has listed.
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