Role Overview
Staples Canada ULC is hiring a mid-level Bilingual Tech Support Specialist. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Some of what you will do:
As a Tech Support Specialist, you will be responsible to provide efficient, quality tech support to our customers. This is a frontline call Centre and chat role where you will troubleshoot technology, computer hardware and software related issues for external customers. You will recommend timely, intelligent service paths to customers. In this exciting role, you will be responsible for selling and sharing the value of services including services subscriptions.
Specifically, You Will:
- Handle inbound and outbound contacts, delivering technical support services for external customers.
- Handle inbound remote connections, delivering technical support services for external customers.
- Assists customers in connecting to remote platform.
- Actively engage in service solutions sales, recommending company products and services.
- Checks for payment and subscription validation in customer account Diagnoses technical issues using systematic listening and probing approach.
- Consults internal tools, database, manuals, and internal resources for information on resolution procedures.
- Initiates dispatch procedure for hardware pickup / shipment as appropriate for limited product line
- Support frontline operations, including but not limited to, handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, triaging inbound contacts across multiple service paths, etc.
- Leverage all available support channels, resources, and platforms to enhance customer experience and productivity. Warmly transfer Customers to the appropriate team to efficiently complete services.
- Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.)
Some of what you need:
- Degree, diploma, or certificate in technical or networking field.
- A+ certification preferred.
- Advanced technical troubleshooting skills and ability to resolve complex technical issues.
- Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android).
- Verifiable and demonstrated skill in performing services/ upgrades to all types of computers.
- Bilingual in French and English.
- 5+ years in a technical field with focus on repairs and troubleshooting.
- 3+ years in a customer service environment.
- Demonstrated experience in managed devices and networking support.
Working Conditions -
Remote
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Learning & Development programs
- And more...
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Frequently Asked Questions
How do I apply for the Bilingual Tech Support Specialist position at Staples Canada ULC?
Use the Apply button above to submit your application directly to Staples Canada ULC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Bilingual Tech Support Specialist position at Staples Canada ULC located?
This position is based in CA. Staples Canada ULC has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Bilingual Tech Support Specialist at Staples Canada ULC earn?
Staples Canada ULC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Bilingual Tech Support Specialist role at Staples Canada ULC posted?
This role was posted on April 27, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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