Lead, Process Excellence Execution - Functions / Pan-Bank (India)

Job Summary

This role will be based in Chennai, India.

What's the opportunity

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - Functions / Pan-Bank, to partner with Functions and Pan-Bank stakeholders, supporting relevant transformation activities to evolve and enhance Functions / Pan-Bank ONS / PAN-BANK process performance, ways of working and effectiveness. Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do

The role holder will partner with key Functions / Pan-Bank stakeholders to identify opportunities to truly transform Functions and Transversals processes, leveraging PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject matter expertise for process design and re-engineering for relevant strategic initiatives.

This role brings all relevant PE foundational capabilities to support Functions / Pan-Bank and deploys capabilities where appropriate:

Process Universe ensure Functions / Pan-Bank processes are maintained and leverage data and analytics to identify opportunities to further streamline Functions / Pan-Bank processes Business Services (landscape review, process review and / or process mining) Knowledge and Training Delivery

In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.

Key Responsibilities

Works with Functions / Pan-Bank senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impactCreates strong credibility for self with Functions / Pan-Bank stakeholders and subject matter experts (SMEs), project teams and PE team membersDrives team members toward delivering on their commitmentsCreates feeling of cohesiveness and positive working environment with Functions / Pan-Bank stakeholders and project team membersConflicts and difficult interpersonal situations are tackled and dealt with effectivelyDemonstrates good technical PE capabilities and Functions / Pan-Bank business understanding to manage project effectivelyLeads the deployment and adoption of process excellence capabilities to support relevant Functions / Pan-Bank areas to drive transformation, leading by process, AI and data articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiencyDefines the art of the possible to drive the Functions / Pan-Bank process transformation agenda and delivers expected PE outcomes articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements) Drives a culture of continuous improvements within Functions / Pan-Bank to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit Functions / Pan-Bank)Demonstrates ability to influence, drive result and get things doneBuilds and maintains strong, positive relationships with stakeholdersEnsures key stakeholders are kept aware of project status, risks & issues (no surprisesDevelops talent in the teamManages Project team and support growth and development plansLeads and supports a change in mindset, building a culture of continuous improvements within PE and Functions / Pan-Bank teams, agility, and accountability supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes. Sets effective metrics and standards, transparently communicating them to team members, Functions / Pan-Bank stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team Employs, engages, and retains high quality people, with succession planning for critical rolesEnsures team structure/capacity is reviewed to enable delivery of client outcomesEnsures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any riskSets and monitors job descriptions and objectives for direct