Retail Sales Associate

About the Role

We are seeking a polished and results-driven Retail Sales Executive to join our luxury home décor showroom. The ideal candidate will have a strong background in high-end furniture and décor sales, a refined aesthetic sense, and the ability to deliver an exceptional client experience tailored to affluent customers, interior designers, and architects.

Key Responsibilities

Client Engagement & Sales

• Deliver a premium, personalized in-store experience to walk-in and repeat clients.
• Understand client requirements, lifestyle preferences, and design sensibilities to recommend suitable products.
• Drive sales conversions by showcasing product features, craftsmanship, materials, and brand story.
• Build and maintain long-term relationships with HNI (High Net-Worth Individual) clients, designers, and architects.
• Meet and exceed monthly and quarterly sales targets.

Product Expertise

• Maintain in-depth knowledge of all furniture, décor items, materials, finishes, and customization options.
• Stay updated on global design trends, color palettes, and luxury lifestyle preferences.
• Educate clients on product care, styling, and space planning.

Visual Merchandising Support

• Assist in maintaining showroom aesthetics aligned with brand standards.
• Collaborate with the VM team to ensure displays are elegant, cohesive, and updated.
• Ensure all products are well-presented, clean, and tagged accurately.

Order Management & Coordination

• Handle end-to-end sales process including quotations, invoicing, order booking, and follow-ups.
• Coordinate with logistics and warehouse teams for timely delivery and installation.
• Resolve customer queries and complaints with professionalism and promptness.

Relationship Management

• Develop a strong network within the interior design and architecture community.
• Conduct follow-ups with past clients to encourage repeat business and referrals.
• Maintain a CRM database with accurate client interactions and preferences.

Required Skills & Competencies

• Strong sales acumen with a proven track record in luxury retail.
• Excellent communication, presentation, and interpersonal skills.
• High level of aesthetic sensibility and understanding of interior design principles.
• Ability to build trust with discerning clientele.
• Detail-oriented with strong organizational and follow-up skills.
• Proficiency in CRM systems and basic MS Office tools.

Qualifications

• 5–6+ years of experience in luxury furniture, home décor, or premium retail segment.
• Experience working with interior designers, architects, or premium clientele is highly desirable.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with premium and international luxury brands.
• Exposure to high-end clientele and design professionals.
• Career growth in a fast-evolving luxury retail environment.

Work Environment

• Retail showroom setting with weekend and holiday availability required.
• Professional grooming and presentation standards must be maintained at all times.

Key Performance Indicators (KPIs)

• Monthly sales targets and conversion ratios
• Average ticket size and upselling metrics
• Customer satisfaction and repeat client rate
• CRM usage and client retention

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person