Global Technical Support Specialist - Fresher
SPRV TechnologiesRole Overview
SPRV Technologies is hiring a mid-level Global Technical Support Specialist - Fresher. This is a full-time role in Nanakramguda. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About the job:
About the Role
We are looking for a dynamic and detail-oriented International Technical Support Specialist to join our growing team. In this role, you will be the first line of defense for global clients, triaging incoming support tickets and delivering timely, high-quality resolutions. This position is specifically designed to support international time zones outside of standard US business hours, making you a critical part of ensuring seamless 24/7 service continuity for our clients worldwide.
Key Responsibilities
Triage and manage incoming support tickets, prioritizing based on urgency, client impact, and SLA requirements
Provide technical support to international clients via email, chat, and phone across non-US time zones
Diagnose client issues, clearly communicate solutions, and follow through to resolution
Maintain accurate and structured documentation of issues, resolutions, and recurring trends
Escalate complex or unresolved issues to the appropriate internal teams with thorough context and detail
Collaborate cross-functionally to drive timely resolution of escalated cases
Assist with project coordination and task tracking to ensure client commitments are met on time
Contribute to continuous improvement of support processes, knowledge bases, and documentation standards
Required Skills & Qualifications
Proven experience in technical customer support, preferably serving international clients
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira)
Excellent documentation and reporting skills
Strong problem-solving mindset with sharp attention to detail
Ability to work independently during non-US hours and thrive in a fast-paced, globally distributed environment
Comfortable managing competing priorities and handling multiple open cases simultaneously
Multilingual communication skills
Nice to Have
Experience in a SaaS or IT services environment
Familiarity with project management tools (e.g., Asana, Monday.com, ClickUp)
Exposure to ITIL frameworks or structured support methodologies
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience
No experience required
Deadline:
2035-01-01 00:00:00
Frequently Asked Questions
How do I apply for the Global Technical Support Specialist - Fresher position at SPRV Technologies?
Use the Apply button above to submit your application directly to SPRV Technologies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Global Technical Support Specialist - Fresher position at SPRV Technologies located?
This position is based in Nanakramguda. SPRV Technologies has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Global Technical Support Specialist - Fresher at SPRV Technologies earn?
SPRV Technologies has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Global Technical Support Specialist - Fresher role at SPRV Technologies posted?
This role was posted on April 12, 2026 (72 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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