Customer Support Associate

Job Overview

We are looking for a Customer Support Specialist who can deliver excellent customer service and ensure customer satisfaction. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first mindset.

You will be responsible for handling customer queries, resolving complaints, and maintaining long-term relationships with clients.

Key Responsibilities

• Handle customer queries via phone, email, chat, and WhatsApp
• Resolve customer issues in a timely and professional manner
• Provide accurate information about products/services
• Maintain customer records and update CRM systems
• Follow up with customers to ensure issue resolution
• Escalate complex issues to the relevant department
• Maintain high levels of customer satisfaction
• Collect feedback and suggest improvements

Required Skills

• Excellent communication skills (Hindi & English preferred)
• Strong problem-solving and multitasking abilities
• Basic knowledge of CRM tools (or willingness to learn)
• Ability to handle pressure and difficult customers
• Good listening skills and patience
• Computer literacy (MS Excel, Email handling, etc.)

Pay: ₹20,000.00 - ₹70,000.00 per month

Work Location: In person