IT Support Technician - Co-op Opportunity

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification: W6000 - Student Worker

# of positions: 2

Hourly rate: $18.22

Position End Date: March 31, 2027

Deadline to apply: 4:00PM, May 12, 2026

The IT Support Technician Student provides first-level technical support for staff, faculty, and students. They perform basic troubleshooting, analysis, and resolution across hardware, software, and network environments. The role requires strong technical aptitude, excellent communication, and the ability to collaborate with other teams. The IT Support Technician Student assists with incident resolution, root cause identification, and works alongside more senior technicians to support delivery of technical initiatives.

Please note that this position is open exclusively to candidates who are registered SAIT students currently enrolled in course CPWK 255 or CPWK 3000 .

How You'll Contribute

Advanced Technical Support

• Responds to technical incidents escalated to the Service Desk, providing remote, on-site, and face-to-face support.
• Communicates technical solutions in accessible terms to non-technical clients.

Incident and Asset Management

• Performs the setup, configuration, and recovery of endpoint devices and peripherals.
• Follows established processes for deployment, replacement, and lifecycle tracking of assigned hardware.

Professional Development and Change Awareness

• Builds knowledge in emerging technologies, institutional tools, and IT processes.
• Demonstrates initiative, accountability, and alignment with SAIT First Principles.

What You Bring

• Must be a current SAIT student enrolled in and returning to a program in Computing Technology, Information Systems, or an IT related field
• Experience in IT support, endpoint management, or technical operations within an enterprise or higher-education environment is considered an asset.
• Experience in ITSM systems and ticket lifecycle management (e.g., ServiceNow, Jira, Remedy) is considered an asset.

Skills

• Exceptional communication and interpersonal skills; able to translate technical information for diverse audiences.
• Analytical thinker with strong troubleshooting, diagnostic, and documentation abilities.
• Effective time management and ability to prioritize in dynamic, multi-tasking environments.
• Demonstrated collaboration skills and commitment to team success.
• Process-oriented mindset focused on standardization, security, repeatability, and service improvement.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, We Equip You With The Resources You Need To Shape Bold Futures For Yourself And Our Communities. We Offer a Comprehensive Package Including

• Generous top-up in lieu of time off and benefits
• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
• Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
• Ability to contribute to RRSP or TFSA with reduced group rates
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.