Role Overview
Soucy is hiring a mid-level Customer Service Representative. This is a full-time role in Sherbrooke. Part of Soucy's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The art of customer service: your area of expertise! As the primary point of contact for our customers, you will play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and increase Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!
In This Role, You Will Have The Opportunity To
- Resolve customer complaints and address their concerns
- Arrange for refunds and issue credit memos
- Sell merchandise
- Provide information and answer customer questions
- Follow up with customers after the sale
Are you the perfect fit for this role? Don’t wait! Join an exceptional team today.
With the following skills and qualities, you’ll thrive in this role:
- Punctuality
- Customer-focused attitude
- Strong interpersonal skills
- Excellent verbal and written communication skills in French and English
- Organizational skills
- Reliability
- Team spirit and initiative
- Good judgment and a sense of responsibility
- Ability to multitask
- Honesty
- Ability to learn quickly
Benefits designed to take you far!
- Group insurance plans tailored to your needs
- An RRSP with employer contributions for financial stability
- An Employee and Family Assistance Program (EFAP) and access to telemedicine services for support when you need it
- A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!
And even more!
- Social activities to connect with your colleagues
Working at Soucy Techno means developing and manufacturing rubber recipes and plastic dyes for clients located throughout the world. The rubber in Soucy’s track systems? We make that! We rely on specialized machines and our advanced knowledge to carry out our activities. But our greatest asset is our 220 talented employees who move forward as one. Joining our team means benefiting from the freedom to be yourself. We’ll give you space to become involved and improve things. We care about your professional development because we want you to succeed!
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Soucy?
Use the Apply button above to submit your application directly to Soucy. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at Soucy located?
This position is based in Sherbrooke. Soucy has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at Soucy earn?
Soucy has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at Soucy posted?
This role was posted on April 24, 2026 (58 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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