Information Technology Support Specialist

Position Summary:

We are seeking an IT Technical Support Specialist to provide on-site support and ensure smooth day-to-day IT operations. This role serves as a key point of contact for hardware, software, and network issues, partnering with internal teams and vendors to troubleshoot, maintain systems, and support end users.

Key Responsibilities:

• Provide Tier II technical support for desktops, mobile devices, printers, and site-specific hardware
• Deliver white-glove support for executive-level users
• Manage and track IT assets, coordinating purchases, warranties, and replacements
• Support cybersecurity initiatives (MFA, password management, endpoint security, user training)
• Ensure compliance with corporate IT standards and assist with audits and incident response
• Collaborate with infrastructure teams on server, network, and back-office systems
• Serve as Tier I support for business applications, ensuring proper documentation and escalation
• Maintain professionalism and adhere to all company policies, compliance standards, and ethical practices

Qualifications

• High School Diploma required; Bachelor’s degree preferred
• Experience supporting Windows 10/11 environments
• Proficiency with Microsoft Office Suite and Adobe Acrobat
• Familiarity with antivirus/endpoint security tools
• Strong communication and customer service skills

Physical Requirements:

• Ability to sit, stand, bend, and lift up to 25 lbs as needed
• Visual ability to work with computers and technical equipment