Client Relationship Management:

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for client inquiries and issues.
• Understand client business needs and objectives to provide tailored IT solutions.

Business Development:

• Identify opportunities for growth within existing accounts.
• Develop and execute strategic account plans to achieve sales targets.
• Work to onboard new clients.

Project Management:

• Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time and within budget.
• Coordinate with project managers and technical teams to address any project-related issues.

Strategic Planning:

• Develop long-term strategic plans for key accounts.
• Monitor market trends and competitor activities to identify new business opportunities.

Performance Management:

• Track and report on key account performance metrics.
• Conduct regular reviews with clients to ensure satisfaction and address any concerns.
• Implement corrective actions as needed to improve client relationships and project outcomes.

Team Collaboration:

• Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to client management.
• Provide leadership and guidance to junior account managers and other team members.