Role Overview
Solventrix is hiring a mid-level Online Customer Service Representative. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
You will be working as a Chat Support Specialist in Indore, directly on-site. Your primary responsibility will be managing incoming customer queries via live chat, resolving issues promptly, and ensuring a seamless support experience. It will be important to document interactions, escalate complex cases, and help identify customer pain points to enhance the service offering. Additionally, you should proactively provide product information and solutions to improve customer satisfaction.
Key Responsibilities:
- Manage incoming customer queries via live chat
- Resolve customer issues promptly
- Document customer interactions
- Escalate complex cases
- Identify customer pain points for service improvement
- Provide product information and solutions proactively
Qualifications
- Strong communication and interpersonal skills
- Proficiency in problem-solving and decision-making
- Organizational skills and attention to detail
- Basic technical skills for navigating support systems
- Familiarity with customer support best practices, live chat platforms, and CRM systems
- Empathy, active listening skills, and patience
- Ability to work in a fast-paced environment
- Previous customer support or similar role experience is preferred You will be working as a Chat Support Specialist in Indore, directly on-site. Your primary responsibility will be managing incoming customer queries via live chat, resolving issues promptly, and ensuring a seamless support experience. It will be important to document interactions, escalate complex cases, and help identify customer pain points to enhance the service offering. Additionally, you should proactively provide product information and solutions to improve customer satisfaction.
Key Responsibilities:
- Manage incoming customer queries via live chat
- Resolve customer issues promptly
- Document customer interactions
- Escalate complex cases
- Identify customer pain points for service improvement
- Provide product information and solutions proactively
Qualifications
- Strong communication and interpersonal skills
- Proficiency in problem-solving and decision-making
- Organizational skills and attention to detail
- Basic technical skills for navigating support systems
- Familiarity with customer support best practices, live chat platforms, and CRM systems
- Empathy, active listening skills, and patience
- Ability to work in a fast-paced environment
- Previous customer support or similar role experience is preferred
Frequently Asked Questions
How do I apply for the Online Customer Service Representative position at Solventrix?
Use the Apply button above to submit your application directly to Solventrix. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Online Customer Service Representative position at Solventrix located?
This position is based in IN. Solventrix has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Online Customer Service Representative at Solventrix earn?
Solventrix has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Online Customer Service Representative role at Solventrix posted?
This role was posted on April 21, 2026 (60 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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