Call Center Executive & Reception

Job Summary

We are looking for a dedicated and customer-focused Call Center Executive to join our team. The candidate will be responsible for handling inbound and outbound calls, providing information about diagnostic and healthcare services, scheduling appointments, resolving customer queries, and ensuring an excellent patient experience.

Key Responsibilities

• Handle incoming and outgoing calls professionally and courteously.
• Assist patients with appointment booking, rescheduling, and cancellations.
• Provide accurate information regarding diagnostic tests, health packages, and hospital services.
• Address patient inquiries, complaints, and feedback effectively.
• Maintain accurate records of customer interactions in the system.
• Coordinate with internal departments to ensure timely resolution of patient concerns.
• Follow up with patients regarding appointments, reports, and service-related matters.
• Achieve daily and monthly call handling and service quality targets.
• Maintain confidentiality of patient information and company data.

Required Qualifications

• Graduate in any discipline.
• Prior experience in a call center, customer service, healthcare, or hospitality industry is preferred.
• Freshers with excellent communication skills may also apply.

Required Skills

• Excellent verbal communication skills in Hindi and English.
• Good interpersonal and customer service skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to handle multiple tasks and work under pressure.
• Positive attitude and problem-solving skills.
• Strong listening and communication abilities.

Salary & Benefits

• Competitive salary package.
• Performance-based incentives.
• Career growth opportunities.
• Professional and supportive work environment.

Pay: ₹13,500.00 - ₹13,550.00 per month

Benefits

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person