Product Manager - Portal & Member Servises

We’re Hiring!

Product Manager, Portal & Member Services

[Toronto, Ontario]

www.socan.com

POSITION TYPE: Permanent Full-Time

HIRING RANGE: $84,480 to $105,600

REASON FOR HIRING: New Role

WORK MODEL: Hybrid

LANGUAGE: English, French is an asset

Who We Are

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.

WHY WORK WITH US?

• Make a difference by supporting and collaborating with a vibrant and creative community
• Enjoy many options for workplace flexibility and work-life balance
• Get involved in the rapidly changing creative space
• Advocate for and empower the creative community
• Together, we’ll help music creators earn more income and make a living

What We Offer

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
• Twelve paid sick days annually (including five personal days)
• Access to SOCAN fitness facility
• Annual Performance Incentive bonus (dependent on a personal and company performance)
• Defined contribution Pension Plan
• Comprehensive, health and dental benefits program
• Inclusive and collaborative working environment

About The Role

We’re looking for a Product Manager, Portal & Member Services to own and evolve our Member Portal and related digital products. These key platforms are used by music industry stakeholders such as songwriters, composers, publishers, and managers to manage accounts, access music catalogs, review royalty information, and interact with support services.

This is a strategic role that sits at the intersection of business, technology, and user experience. You’ll be responsible for shaping product vision, driving meaningful outcomes for members, and enabling internal teams through clear priorities, strong product practices, and effective stakeholder alignment.

What You’ll Do / Key Responsibilities

Product Strategy & Ownership (25%)

• Own the product vision and roadmap for the Member Portal and a broader portfolio of member facing and internal products
• Balance near term delivery with long term value, aligning enhancements with business priorities, regulatory needs, and member outcomes
• Use data, research, and operational insights (e.g., usage analytics, support tickets, member feedback) to gather requirements, identify pain points and opportunities, and define key feature / experience requirements
• Identify cross product dependencies and drive portfolio level prioritization decisions

Delivery & Execution (25%)

• Own and prioritize the product backlog, defining features, enhancements, and bug fixes in partnership with Business Analysts and delivery teams
• Provide clear problem statements, outcomes, and priorities to enable high quality requirements and user stories
• Partner with delivery teams through sprint planning, backlog refinement, demos, and go live readiness
• Make scope and priority trade off decisions to maintain momentum and maximize business impact

Product Practice & Enablement (15%)

• Design and evolve a scalable product management framework covering discovery, delivery, measurement, and lifecycle management
• Establish shared standards for product artifacts (e.g., product briefs, roadmaps, OKRs, metrics)
• Coach and mentor peers in product thinking, discovery techniques, and outcome oriented delivery
• Develop playbooks, templates, and learning materials to strengthen product capability across the organization
• Lead release enablement and adoption planning, including release notes, FAQs, training content, and rollout readiness

Stakeholder Engagement (15%)

• Build trusted relationships with key stakeholders across Royalty Collections, Royalty Services and Operations, Finance, Information Technology, and Membership, including those who represent the interests of publishers, songwriters, and composers
• Act as the primary point of contact for product strategy, prioritization, and trade off decisions
• Engage external stakeholders to validate needs and test proposed solutions
• Provide clear, executive level updates on vision, progress, risks, and decisions required

Service Design & Member Experience (10%)

• Apply service design methods (e.g., journey mapping, service blueprinting) to understand end to end member experiences
• Ensure product decisions are grounded in user research, usability principles, and real member needs

Analytics & Measurement (10%)

• Define and track key product metrics and KPIs in partnership with analytics teams
• Champion experimentation, hypothesis driven development, and continuous improvement
• Translate data into clear insights and recommendations for leaders and stakeholders

What You Will Bring / Qualifications & Experience

• 5+ years of experience in product management, digital platforms, or portal based products
• 3 years of experience working with complex, data driven systems [e.g., financial reporting, catalogs, CRM (e.g. Dynamics) and ERP platforms] and exposure to CMS tools, or analytics platforms
• Post secondary education in computer science, product management or other related field
• Proven ability to own products end to end and manage competing priorities across multiple initiatives
• Strong stakeholder management, communication, and decision making skills
• Comfort navigating ambiguity and complex workflows
• Experience in the music industry, music publishing, media, or rights management preferred
• Familiarity with royalty processing, music catalog management, or metadata standards an asset
• Experience with external facing portals supporting multiple user roles and permissions an asset

ACCESSIBILITY & ACCOMMODATION

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply

How To Apply

If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).