Flex Customer Service Advisor

POSITION: Flex Customer Service Advisor

Report to: Customer Service Supervisor

Direct Reports: None

Principal Location: 2160 South Service Rd W, Oakville, ON

Hours: Flex Part-time, hourly, evenings and weekends required, scheduled shifts; approximately 8-12 hours per week in multiple shifts.

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide excellent customer service to our friends.

Customer Service Advisors are the first point of contact for our amazing customers. They help our customers with any and all inquiries. Customers call in needing help with many things like: placing new orders, returns, exchanges, searching our website for an item (think personal shopper extraordinaire) and general product info.

REQUIREMENTS

• Excellent communication skills - both verbal and written
• Ninja-like skills on the internet, ability to leap to multiple sites with lightning speed
• A love of online shopping! It’s ok if you aren’t a shopaholic but you have to know how to do it
• Proficient in the Microsoft Office Suite
• Typing skills are at least 25 wpm
• Ability to work in a fast-paced environment with the ability to handle multi tasks at a given time
• And you know, it’s all in the details – bring a keen eye to the game
• Available to work the weekends and evenings
• Bilingualism is an asset

RESPONSIBILITIES

• Answer incoming customer phone calls and inquiries
• Place outgoing calls and follow up on customer’s questions and inquiries
• Use our in-house system to place customer's internet orders
• Chat online with customers
• Assist customers in their return orders
• Provide a memorable, professional and excellent Snuggle Bugz customer experience

Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

This job posting is for an existing vacancy unless otherwise specified. Rest assured, all applications are reviewed by real humans—no robots or AI involved in our recruitment and selection process!

Job Type: Part-time

Pay: $17.60 per hour

Benefits

• Flexible schedule
• On-site parking
• Store discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work days:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Oakville, ON L6L 5N1: reliably commute or plan to relocate before starting work (preferred)

Experience

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Oakville, ON L6L 5N1