Role Overview
Smarsh is hiring a mid-level Technical Support Engineer II. This is a full-time role in Atlanta. Part of Smarsh's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Global Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels.
Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.
Leadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level.
Frequently Asked Questions
How do I apply for the Technical Support Engineer II position at Smarsh?
Use the Apply button above to submit your application directly to Smarsh. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Engineer II position at Smarsh located?
This position is based in Atlanta. Smarsh has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Engineer II at Smarsh earn?
Smarsh has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Engineer II role at Smarsh posted?
This role was posted on May 6, 2026 (46 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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