Senior NOC Engineer (L3)

Job description

L3 Technician Responsibilities:

• Deep-dive troubleshooting of MPLS (LDP, RSVP-TE), VPLS, OSPF, ISIS, BGP, and IPTV multicast/unicast issues.
• Handle escalated incidents and high-impact outages including backbone failures, BGP flaps, IPTV unicast/multicast delivery issues.
• Handle escalated incidents for MPLS/VPLS (L2/L3 VPN) related issues.
• Configure and troubleshoot PE/CE routers, BRAS/BNG, and core aggregation switches.
• Perform traffic engineering, route leak analysis, and protocol optimization.
• Manage provisioning and testing of new leased lines and IPTV channels.
• Liaise with upstream providers and NLD/transit vendors.
• Perform firmware upgrades, network migrations, and backbone changes.
• Create and review low-level design (LLD) documents and MOPs.
• Mentor L2 engineers and conduct knowledge transfer sessions.
• Maintain SLA and KPI, KRA

Technical Skills & Experience

• MPLS (LDP, RSVP, TE):Strong understanding
• VPLS/L2VPN:Strong hands-on
• OSPF, BGP:Advanced troubleshooting
• IPTV (Multicast, IGMP, QoS):Deep debugging
• GPON/OLT/ONT:Advanced config (optional)
• BRAS/BNG:Config and auth debugging
• Packet capture tools (Wireshark, tcpdump):Required
• Routers/Switches :Full config/debug
• NMS/EMS tools:Same
• Ticketing systems:Same
• Linux/CLI scripting:Bash/Python preferred

Qualifications

L3:

• 5+ years in NOC/Core Networking (ISP environment)
• CCNP / JNCIP / HCIP or equivalent
• Hands-on experience in MPLS/VPLS/IPTV
• Good documentation and RCA writing skills

Soft Skills

• Strong communication (written and verbal)
• Analytical thinking and problem-solving
• Ability to work under pressure in 24x7 shifts
• Team player with mentoring ability (L3)
• Ownership mindset and customer focus

Shift Schedule

• 24x7 rotational shifts (including night/weekend shifts)
• On-call duty during critical events (for L3)

Reporting and Escalation

• L2 reports to NOC Supervisor / L3 team
• L3 reports to NOC Manager / Network Design team
• Responsible for RCA documentation and change approvals

Job Types: Full-time, Permanent

Benefits

• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹1,000,000.00 per year

Benefits

• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund
• Work from home

Education

• Bachelor's (Preferred)

Experience

• Network support: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person