Senior Federal Customer Success Manager

US - RemoteRemotePosted 10 days ago

Role Overview

SkillSoft is hiring a Senior Federal Customer Success Manager. This is a full-time remote role, with the team based in US - Remote. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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B2BSalesforceCSMPipelineORChange ManagementBenefitsCompliance

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Skillsoft is seeking an experienced Senior Federal Customer Success Manager (CSM) to be a strategic advisor who is responsible for driving skills-based outcomes in our Solutions Organization. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.

Remote - Eastern Time Zone

RESPONSIBILITIES

Strategic and Executive Engagement

Translate customer goals into clear success plans with measurable impact
Advise on skills-based workforce transformation, not just learning programs

Platform, Solution & AI Confidence

Mastery of our solutions and be an expert in the evolving product offering
Speak Credibly about AI-enabled capabilities and limitations
Explain "why this matters" in practical, business terms
Guide customers through ethical, responsible adoption conversations

Skills Intelligence & Workforce Strategy Fluency

Confidently explain skills vs. competencies, job architectures, and proficiency models
Guide customers through taxonomy decisions, benchmarks, and readiness planning
Articulate the value to the customer of each of these approaches

Data-Led Insights and Decision Making

Use data to prioritize risk, opportunity, and expansion conversations
Interpret dashboards and metrics to tell a clear story
Tie Engagement and adoption data back to business outcomes

Cross Functional Orchestration

The quarterback across Product, Professional Services (PS), Sales and Support
The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights
A partner in shaping repeatable plays and best practices

Commercial Acumen & Growth Strategy

Understand commercial levers and account economics
Identify growth signals tied to maturity and outcomes
Confidently partner with Sales on timing, readiness and value

Change Management & Customer Enablement

Lead customers through change, ambiguity and new operating models
Prepare customers ahead of launches and transitions
Reinforce adoption through structured enablement and reinforcement

Skills & Qualifications Required

8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience
Experience working with highly complex Federal customers
Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero
Excellent communications skills with robust Executive presentation experience
Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews
Deep understanding of and comfortable operating in an AI-enabled, skills-based environment
Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution
Ability to Travel up to 20%

Target base salary range for this job requisition is anticipated to be approximately $95,000 - $105,000 annualized with average on target earnings including commissions of approximately $118,750 - $131,250 annually.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

About SkillSoft

SkillSoft

skillsoft.com

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Frequently Asked Questions

How do I apply for the Senior Federal Customer Success Manager position at SkillSoft?

Use the Apply button above to submit your application directly to SkillSoft. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Federal Customer Success Manager role at SkillSoft remote?

Yes. This is a remote role. The team is based in US - Remote, but the position itself does not require relocating to that office.

What does a Senior Federal Customer Success Manager at SkillSoft earn?

SkillSoft has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Federal Customer Success Manager role at SkillSoft posted?

This role was posted on July 2, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Federal Customer Success Manager role at SkillSoft require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. SkillSoft lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

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