Desktop Support Specialist

Lead the Onsite Desktop Management team to continually improve the End user computing

environment within given geography.

• Manage the Onsite desktop computing environment to ensure that laptops, PC’s and other

access devices are built and maintained to high standards of performance and security

• Ensure that patching and anti-virus updates are carried out promptly and effectively
• Work with the Technical Design team, Central Services team evolve standards for hardware,

software and security in the desktop environment

• Ensure alignment with regional EUC coordinators, alerting them to and engaging them on

issues, concerns and opportunities relating to incumbent 3rd party EUC service providers.

. Networking Skills needed

• Support SAP-related infrastructure, connectivity, and operational requirements in enterprise data center environments.

.They ensure network connectivity (LAN/WAN/VPN), manage user accounts in Active Directory, and resolve software issues