Front Office Team Lead for Guest Engagement

Become a pivotal Team Lead as a Front Office Supervisor. Ensure seamless operations and guest satisfaction by fostering a performance-driven atmosphere and mentoring your team.

Reporting directly to the Front Office Manager, your focus will be on creating a welcoming environment for every guest interaction. You'll be responsible for training team members on service standards and implementing effective service recovery strategies. This role emphasizes teamwork and collaboration with other departments, ensuring that all operational challenges are met promptly and effectively.

Key Responsibilities:

• Implement and promote service excellence standards
• Manage guest interactions and address issues promptly
• Conduct training sessions for team on best practices
• Support financial and operational management tasks
• Coordinate teamwork between all hotel departments

Requirements

• Strong communication and interpersonal skills
• Must have exceptional customer service abilities
• Willingness to work nights and weekends
• ONQ experience preferred but not mandatory
• Authorized to work in Canada

Lead the front office team to provide an exceptional experience for guests, focusing on service excellence and effective training.

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