Front Desk Agent in Hospitality

Elevate guest experiences as a Front Desk Agent in Hospitality. Play a crucial role in managing inquiries, reservations, and providing excellent customer service in a vibrant setting.

This position is responsible for creating positive first and last impressions for hotel guests. You will interact directly with guests during check-in and check-out, manage reservation processes, and efficiently handle inquiries. Key skills include strong communication and problem-solving abilities to ensure guest satisfaction.

Key Responsibilities:

• Welcome guests and manage check-in/check-out
• Process reservations and cancellations as needed
• Respond to guest inquiries professionally
• Coordinate with hotel departments for guest requests
• Prepare shift closing paperwork accurately

Requirements

• Proven customer service experience
• Strong communication skills, both written and verbal
• Familiarity with Word and Excel; experience with hotel software is a plus
• Ability to work flexible hours, including holidays
• Must have valid authorization to work in Canada

Maximize guest satisfaction by efficiently managing requests and reservations, ensuring each stay is memorable and enjoyable.

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