Role Overview
Shrinidhi Enterprises is hiring a mid-level Customer Service Manager. This is a full-time role in Mangaluru. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Shrinidhi Enterprises is a recognized HVAC Construction company located in Mangaluru, Karnataka, India. Based out of Chilimbi, Urwa, the company is known for delivering quality HVAC Projects and services projects tailored to meet client needs. With a commitment to excellence, Shrinidhi Enterprises thrives on creating durable, efficient, and innovative HVAC solutions. The organization is dedicated to maintaining high standards and fostering trust with its clients in every project it undertakes.
Role Description
This is a full-time for a Customer Service Manager, located in Mangaluru. The Customer Service Manager will be responsible for overseeing the customer support team, ensuring excellent customer service delivery, and addressing client concerns promptly and effectively. Key responsibilities include monitoring customer satisfaction, analyzing customer feedback, implementing service improvements, and fostering strong client relationships. The role involves managing a team, providing training, and coordinating with other departments to enhance customer experiences.
Qualifications
- Proven experience in Customer Service Management, Customer Support, and driving Customer Satisfaction.
- Strong Analytical Skills to evaluate performance metrics and identify opportunities for improvement.
- Exceptional Communication skills to interact with clients professionally and resolve issues efficiently.
- Ability to manage teams effectively and implement training programs to improve performance.
- Strong organizational skills and a proactive approach to problem-solving.
- Familiarity with the construction industry or related sectors is advantageous but not mandatory.
About Shrinidhi Enterprises
Shrinidhi Enterprises
shrinidhienterprisespune.in
Frequently Asked Questions
How do I apply for the Customer Service Manager position at Shrinidhi Enterprises?
Use the Apply button above to submit your application directly to Shrinidhi Enterprises. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager position at Shrinidhi Enterprises located?
This position is based in Mangaluru. Shrinidhi Enterprises has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager at Shrinidhi Enterprises earn?
Shrinidhi Enterprises has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager role at Shrinidhi Enterprises posted?
This role was posted on June 11, 2026 (14 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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