Pharmacy Technician (Refill Calls)

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Role Overview

Shieldshealthsolutions is hiring a Pharmacy Technician (Refill Calls). This is a full-time remote role, with the team based in Remote. Part of Shieldshealthsolutions's Pharmacy hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Pharmacy roles is $112k-$172k (based on 24 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Patient Engagement Specialist (Pharmacy Technician)

Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA)

About the Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST.

Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.

What You’ll Do

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process‑improvement initiatives
Partner with cross‑functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

What You’ll Get:

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

What You Need:

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
Must have active Washington OR Oregon Pharmacy Technician license.
National certification (CPhT or equivalent) required.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Shieldshealthsolutions

Shieldshealthsolutions

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Frequently Asked Questions

How do I apply for the Pharmacy Technician (Refill Calls) position at Shieldshealthsolutions?

Use the Apply button above to submit your application directly to Shieldshealthsolutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Pharmacy Technician (Refill Calls) role at Shieldshealthsolutions remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Pharmacy Technician (Refill Calls) at Shieldshealthsolutions earn?

Shieldshealthsolutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Pharmacy Technician (Refill Calls) role at Shieldshealthsolutions posted?

This role was posted on July 9, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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