Resort Experience Manager

As an Assistant Front Office Manager at Sheraton Grand Chennai Resort & Spa, your role will involve assisting the Front Office Manager in overseeing front office functions and supervising daily operations of Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work with managers and employees to ensure an efficient check-in and check-out process, maximize guest and employee satisfaction, and enhance the department's financial performance.

**Key Responsibilities:**

• Manage day-to-day operations to meet customer expectations and standards
• Develop goals and plans to prioritize work effectively
• Handle complaints, disputes, and grievances, and supervise staffing levels
• Communicate business objectives and expectations to employees, recognize performance, and achieve desired results
• Support the management of the Front Desk team by leading and encouraging team members, building trust and respect, and serving as a role model
• Provide exceptional customer service by understanding guest needs, resolving issues, and empowering employees to deliver excellent service
• Implement customer service programs, train staff on credit policies, and supervise daily Front Desk operations
• Support Human Resource activities by coaching and mentoring employees, addressing satisfaction concerns, and participating in hiring and orientation processes
• Perform Front Desk duties as necessary, run Front Desk shifts, and communicate departmental goals effectively

**Qualification Required:**

• High school diploma or GED with 2 years of experience in guest services or related area, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Strong interpersonal and communication skills
• Ability to lead, influence, and encourage others
• Sound financial and business decision-making abilities
• Commitment to providing exceptional customer service and fostering a positive work environment

At Sheraton, you will be part of a global community that values diversity and inclusivity. As a member of the Sheraton family, you will contribute to creating meaningful guest experiences and connecting with guests worldwide. Join Sheraton Hotels & Resorts to be part of a team that celebrates culture, talent, and experiences, and strives to be 'The Worlds Gathering Place'. Embrace the opportunity to do your best work, belong to a global team, and unleash your full potential. As an Assistant Front Office Manager at Sheraton Grand Chennai Resort & Spa, your role will involve assisting the Front Office Manager in overseeing front office functions and supervising daily operations of Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work with managers and employees to ensure an efficient check-in and check-out process, maximize guest and employee satisfaction, and enhance the department's financial performance.

**Key Responsibilities:**

• Manage day-to-day operations to meet customer expectations and standards
• Develop goals and plans to prioritize work effectively
• Handle complaints, disputes, and grievances, and supervise staffing levels
• Communicate business objectives and expectations to employees, recognize performance, and achieve desired results
• Support the management of the Front Desk team by leading and encouraging team members, building trust and respect, and serving as a role model
• Provide exceptional customer service by understanding guest needs, resolving issues, and empowering employees to deliver excellent service
• Implement customer service programs, train staff on credit policies, and supervise daily Front Desk operations
• Support Human Resource activities by coaching and mentoring employees, addressing satisfaction concerns, and participating in hiring and orientation processes
• Perform Front Desk duties as necessary, run Front Desk shifts, and communicate departmental goals effectively

**Qualification Required:**

• High school diploma or GED with 2 years of experience in guest services or related area, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Strong interpersonal and communication skills
• Ability to lead, influence, and encourage others
• Sound financial and business decision-making abilities
• Commitment to providing exceptional customer service and fostering a positive work environment

At Sheraton, you will be part of a global community that values diversity and inclusivity. As a member of the Sheraton family, you will contribute to creating meaningful guest experiences and connecting with guests worldwide. Join Sheraton Hotels & Resorts to be part of a team that celebrates culture, talent, and experiences, and strives to be 'The Worlds Gathering Place'. Embrace the opportunity to do your best work, belong to a global team, and unleash your full potential.