Administrative Assistant / Office Manager

Role Overview

This position serves as the primary front-line contact for customers whose homes or businesses have been affected by water, fire, or storm damage. The role combines administrative support, office coordination, bookkeeping, and customer service in a fast-paced restoration environment. Experience in insurance, construction, or the trades is considered an advantage.

What You’ll Be Doing

You’ll support the business owners and assist customers by keeping office operations organized, handling phone and email communication in a courteous and professional manner, and contributing as a positive, dependable presence in the workplace.

Key Duties

• Carry out routine administrative work, including bookkeeping in QuickBooks.
• Handle accounts payable and accounts receivable activities.
• Arrange crew assignments and job schedules.
• Enter job file data carefully and accurately.
• Track subcontractor certifications, insurance documents, and related records.
• Complete applications for preferred vendor programs.
• Put processes in place and maintain them so key performance metrics align with franchise targets.
• Keep employee files and records accurate and up to date.
• Monitor local, state, and federal compliance requirements and completion of training.
• Provide support to other departments whenever needed.

Benefits

• 401(k) plan with company matching.
• Health coverage, including medical, dental, and vision options.
• Paid time off along with holidays.
• Profit sharing.
• Training and development support.
• Opportunity for career growth.
• Weekly pay.
• Additional employee benefits may be available.

Employment Details

This is a full-time, onsite position located in the Knoxville Metropolitan Area.

Compensation

Pay ranges from $20.00 to $25.00 per hour, depending on experience.

Additional Information

SERVPRO franchises are independently owned and operated. Employees are hired by and work for the local franchise, not for the franchisor or SERVPRO Industries, LLC. The company focuses on helping customers recover during difficult moments by restoring homes and businesses with a high level of service.

Requirements

• High school diploma required; an associate degree or bachelor’s degree is preferred.
• At least 1 year of experience using Microsoft Office and QuickBooks, or similar software.
• Strong written and verbal communication skills with a professional and polite phone manner.
• Excellent attention to detail and problem-solving ability.
• Good organization, planning, and multitasking skills.
• Ability to learn new and proprietary software quickly.
• Xactimate certification is preferred.
• Must be able to pass a background check and drug screening.
• Self-driven and goal-focused attitude.

Responsibilities

• Manage day-to-day office administration and bookkeeping.
• Process accounts payable and receivable.
• Coordinate scheduling for crews and jobs.
• Maintain accurate job documentation and records.
• Oversee subcontractor documentation, including certifications and insurance.
• Support vendor program application tasks.
• Help maintain performance tracking and operational processes.
• Keep employee records complete and compliant.
• Assist with compliance tracking and training completion.
• Support other departments as business needs arise.

Requirements

• High school education required; higher education is a plus.
• Minimum 1 year of experience with Microsoft Office and QuickBooks or equivalent tools.
• Clear, professional, and courteous communication skills.
• Strong accuracy, organization, and follow-through.
• Ability to juggle multiple tasks and priorities.
• Comfort learning new software systems quickly.
• Xactimate certification preferred.
• Must clear background and drug checks.
• Motivated and results-oriented.

Perks & benefits

• Weekly pay.
• Medical, dental, and vision insurance options.
• 401(k) with company matching.
• Paid time off plus holidays.
• Profit sharing.
• Training and professional development.
• Room for advancement.