Desktop Support Specialist

Service Global, Inc. is seeking a Desktop Support Specialist to provide on-site and desk-side support services to end users. The role involves troubleshooting PC-related problems, managing support tickets, and ensuring the functionality of various hardware and software components.

Responsibilities

• Provide on-site and desk-side support services to end users
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
• Complete incidents and requests within SLA in a pressurized environment
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components
• Ensure tickets are updated on a daily basis
• Support meeting room environment and video conferencing
• Support printers, scanners, and other peripherals
• Support mobile devices, such as iPads, iPhones, and Android devices
• End-User Data backup and restoration when required in the course of a service incident
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support

Skills

• Provide on-site and desk-side support services to end users
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
• Complete incidents and requests within SLA in a pressurized environment
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components
• Ensure tickets are updated on a daily basis
• Support meeting room environment and video conferencing
• Support printers, scanners, and other peripherals
• Support mobile devices, such as iPads, iPhones, and Android devices
• End-User Data backup and restoration when required in the course of a service incident
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support
• The individual must have good customer-facing skills and be well presented
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
• Must be able to work alone and unsupervised, taking the initiative when necessary
• Must be organized and prioritize work appropriately
• Fully vaccinated techs
• Must have experience of using a call logging system
• Must have good working knowledge of Windows 7/10 and related Office applications
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
• Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language
• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Support experience of MACs would be beneficial
• Familiarity with Microsoft SCCM
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc

Company Overview

• IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. It was founded in 2001, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.ironserviceglobal.com.

Company H1B Sponsorship

• Service Global, Inc. has a track record of offering H1B sponsorships, with 12 in 2025, 5 in 2024, 7 in 2023, 11 in 2022, 8 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.