Customer Success Manager (m/f/d)

WHO WE ARE:

We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us.

OVERVIEW

We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers.

This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.

Willingness to travel: up to 50%

Your Responsibilities:

• Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
• Act as trusted advisor to operational and executive stakeholders
• Drive customer value realization and ROI through strategic account management
• Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
• Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
• Help build the foundation, processes, and playbooks for Customer Success at Sereact

QUALIFICATIONS

Education and Experience

• Strong understanding of intralogistics, automation, robotics, or industrial tech
• Experience managing and growing enterprise or strategic accounts
• Background in a scale-up or fast-growing environment
• Proven ability to drive commercial expansion and customer outcomes
• High technical affinity; engineering background a plus
• Excellent communication and stakeholder management skills
• Fluent in English (other languages are a plus)

Why Join

• One of the first hires in a critical customer-facing function
• High ownership and direct impact on revenue and retention
• Work at the intersection of AI, robotics, and real-world operations
• Competitive compensation, and growth opportunities

OUR INTERVIEW PLAN:

• Application
• Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline.
• Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions.
• Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role.
• On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment.

WHAT WE OFFER

• Wellpass (gym membership
• A motivated team and an open corporate culture
• Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.
• Company car: An exclusive mobility offer that accompanies you everywhere.
• Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
• Attractive remuneration: A competitive salary plus attractive bonus options.
• Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.