Role Overview
Sentara is hiring a entry-level Customer Service Representative I. This is a full-time role in Charlottesville. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Charlotteville are. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
- High school diploma or equivalent Required
Experience
- Two years of customer service experience required
- Previous data entry experience required
- Prior scheduling experience required
- Experience in a high-volume call center preferred
Frequently Asked Questions
How do I apply for the Customer Service Representative I position at Sentara?
Use the Apply button above to submit your application directly to Sentara. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative I position at Sentara located?
This position is based in Charlottesville. Sentara has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative I at Sentara earn?
Sentara has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative I role at Sentara posted?
This role was posted on April 27, 2026 (57 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative I role at Sentara entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Sentara has listed.
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