As a dynamic and strategic Key Account Manager (KAM), your role will involve managing and growing relationships with enterprise clients. You will have end-to-end ownership of key accounts, focusing on client retention, revenue growth, and long-term partnerships.

Handle a portfolio of enterprise clients
Act as the primary point of contact for all key accounts
Build strong, long-term relationships with decision-makers

Ensure high client retention rates through proactive engagement

Identify opportunities for upselling and cross-selling logistics solutions

Drive revenue growth from existing accounts

Develop and execute account growth strategies

Understand client business models and align logistics solutions accordingly

Monitor client KPIs and ensure service excellence

Coordinate with operations, sales, and support teams to deliver seamless service

Escalation handling and quick resolution of client concerns

Ensure alignment between client expectations and internal execution

Track account performance, revenue metrics, and client satisfaction

Share regular reports, insights, and improvement plans with leadership

Maintain CRM data and account documentation

Identify gaps in service delivery and suggest improvements

Drive initiatives to enhance client experience and operational efficiency

Strong client relationship management skills
Excellent communication & negotiation abilities
Deep understanding of logistics / supply chain operations
Strategic thinking with a problem-solving mindset
Ability to manage multiple high-value accounts simultaneously

Experience in 3PL/logistics/e-commerce supply chain

Proven track record in client retention & account growth

Exposure to handling enterprise or premium clients

In addition to the role responsibilities and qualifications, the company is looking for someone who thinks like a KAM, acts as a client partner, and drives business impact through relationships not just transactions. As a dynamic and strategic Key Account Manager (KAM), your role will involve managing and growing relationships with enterprise clients. You will have end-to-end ownership of key accounts, focusing on client retention, revenue growth, and long-term partnerships.

Handle a portfolio of enterprise clients
Act as the primary point of contact for all key accounts
Build strong, long-term relationships with decision-makers