Customer Experience Specialist

Responsibilities 

• Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone 

• Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution 

• Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen 

• Support partners and accounts with order management, sampling, marketing materials, and general account needs 

• Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives 

• Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions 

• Maintain accurate documentation, order records, and reporting on a timely basis 

• Represent BRG Skin with professionalism, discretion, and integrity in every interaction 

Qualifications 

• 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level 

• Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications 

• Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage 

• Experience with CRM platforms and order management systems required 

• Highly organized with the ability to manage competing priorities without sacrificing quality 

• On-site position 

All your information will be kept confidential according to EEO guidelines.