The Role

The Product Operation, Enablement, & Delivery Team helps ensure that Digital Enterprise Technology (DET) focuses on ensuring that process-driven needs are consistently captured, translated, and realized as product features. This not only accelerates delivery and reduce rework, but also improves adoption and alignment across the organization. In short, this team will serve as the connective tissue between business processes, product strategy, and delivery execution, enabling our product teams to focus on building the right things, the right way, at the right time.

• You’ll lead the efforts to enhance our product operations infrastructure and tools, enabling our product teams to focus on what matters most—creating exceptional products that delight our customers.
• You will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering Organization at DET
• You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the organization works.
• How You’ll Find Success
• Serve as a key driver of Product Operations excellence, optimizing and scaling product development processes to enable consistent, high-impact delivery at enterprise scale.
• Accelerate the delivery of customer- and employee-facing innovations, ensuring products are high quality, market-ready, and aligned to strategic priorities.
• Partner closely with Product, Engineering, Design, and cross-functional stakeholders to drive alignment, execution rigor, and shared accountability across the product lifecycle.
• Operationalize best practices and governance, creating scalable, repeatable frameworks that improve predictability, efficiency, and product outcomes.
• Own and continuously evolve the end-to-end Product Development Lifecycle, ensuring teams deliver on commitments while maintaining a strong focus on quality, security, and trust.
• Translate product and operational data into actionable insights, enabling data-driven decision-making and providing clear visibility to executives and key stakeholders.
• Act as a strategic thought leader and trusted advisor, influencing cross-functional decisions through strong storytelling, analytics, and stakeholder management.
• Build and sustain strong relationships with senior leaders and external product advisors, helping shape the future roadmap and innovation strategy.
• Contribute to enterprise planning, prioritization, and goal-setting, gaining a holistic view of the business while ensuring product investments deliver measurable value.
• Champion a culture of continuous improvement, operational rigor, and customer success, aligned to Salesforce values of Trust, Customer Success, Innovation, and Equality.

Things You’ll Do

• Extract and clarify requirements from stakeholders across the business, ensuring they are high-quality, actionable, and anchored in clear business processes and impacts.
• Collaborate with the Process Engineering and Optimization (PEO) Team to translate business process needs into product requirements, ensuring clarity for development teams and clear traceability from Epics/Features to User Stories.
• Document and manage requirements in backlog management tools, keeping backlogs accurate, prioritized, and actionable, while aligning with roadmaps and strategy in partnership with Product Managers.
• Accelerate product delivery by embedding “voice of the customer” roles in DET delivery teams and leveraging insights from industry trends and benchmarks.
• Collaborate with Project Managers to ensure requirements are delivered on time, tied to business outcomes, and support Business Transformation and Change Management.
• Ensure Quality control through supported validation of solutions, maintaining alignment with business needs and measurable outcomes.
• Partner with cross-functional stakeholders to elicit, analyze, and translate business needs into clear product requirements, user stories, and acceptance criteria.
• Own and continuously evolve the end-to-end Product Development Lifecycle, from discovery and prioritization through planning, execution, and release, as part of broader transformation efforts.
• Up-level Product Management practices by defining core processes, artifacts, and lightweight operating models that improve efficiency, predictability, and quality.
• Provide hands-on operational leadership for the highest-priority initiatives, enabling Product Managers and Engineering teams to stay focused on outcomes.
• Design and implement agile execution frameworks and metrics, in partnership with Engineering, that improve delivery transparency, scrum-level reporting, and risk management.
• Deliver data-driven visibility into roadmap execution, portfolio health, and product performance, translating insights into clear executive-ready narratives.
• Lead and mature key product operating cadences, including Product Previews, PI Planning, and cross-team alignment forums.
• Establish structured stakeholder and customer feedback loops, ensuring insights directly inform roadmap decisions and prioritization.
• Enable strong collaboration and communication across Product, Engineering, UX, DevOps, Security, and Customer Success.
• Own the product metrics framework, including velocity, predictability, adoption, quality, and customer outcomes.

Required Skills and Experience

• 10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company.
• Strong experience with Agile methodologies, product development frameworks, and tools (i.e. GUS, JIRA, Confluence, Linear, etc.).
• Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams.
• Strong analytical skills, with experience using data to drive decisions and improve processes.
• Excellent communication skills, with the ability to influence and align cross-functional teams.
• Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail.
• Strong project management skills with an emphasis on driving results and meeting deadlines.
• Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights.
• Familiarity with Salesforce CRM products and platform is a plus, or a deep understanding of customer experience and employee experience management.
• Experience scaling product operations in a high-growth, global organization.
• Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.