Operations Manager — US Property Management (Chennai, US Shift)

Company: RPM Assistants Pvt Ltd — the India back office of a US-based property management group

Location: Chennai, India — In Office

Job Type: Full-time

Schedule: Monday–Friday, US Shift (approx. 7:30 PM – 4:30 AM IST) — aligned to US business hours

Pay: Compensation based on experience

About the Role

We are hiring an experienced Operations Manager to run and grow the India operations of a US-based property management group, and to act as the owner's right hand.

This is a senior, high-trust role for someone who can be the glue that holds everything together — coordinating across the US field team, the India office, the accountant, vendors, owners, and tenants so that nothing falls through the cracks. In short: you will do what the owner does today — connect all the moving pieces, keep everyone aligned, solve problems before they grow, and bring in new business.

If you are a leader, a go-getter, a natural coordinator, and someone who takes full ownership without being managed, this is a career-defining role with real growth ahead of it.

What You Will Do

The Glue — Coordination & Ownership

• Be the central point that connects every part of the business — US field staff, the India team, the accountant, vendors, owners, and tenants
• Hold all the moving pieces together and make sure nothing falls through the cracks
• Track work end to end and follow up across people and teams until things are done
• Step in wherever needed — fill gaps, solve problems, and keep the whole operation running smoothly
• Essentially run things the way the owner does today

Leadership & Operations

• Lead and manage the India team; set the standard for quality, speed, and accountability
• Own day-to-day property management operations end to end
• Build and improve systems, checklists, and processes that scale
• Provide daily/weekly updates to the owner on operations and results

Growth & New Business

• Handle inbound property management leads and convert prospective owners into clients
• Build relationships with property owners and drive new business
• Explain our services and value with confidence (training provided)
• Follow up relentlessly — no lead goes cold

Escalations & Relationships

• Own all tenant, owner, and vendor escalations — calmly, professionally, to resolution
• Be the senior point of contact for all owner questions — operational and financial — explaining statements, charges, and numbers clearly (the accounting team maintains the books behind the scenes)
• Keep owners informed, reassured, and retained

Requirements

• 10+ years of professional experience, with several in a leadership or managerial role
• Bachelor's degree required (any discipline)
• A natural coordinator/integrator — able to hold many moving parts in your head and keep people, tasks, and teams aligned
• Proven ability to lead a team, own outcomes, and work independently without supervision
• Excellent spoken and written English — confident and persuasive on calls with US owners, tenants, and vendors
• A genuine go-getter who brings in business and drives results
• Strong at handling escalations and difficult conversations with composure
• Financially literate — comfortable reading an owner statement, P&L, and basic reports, and able to confidently answer owners' financial questions (you won't keep the books, but you must understand them)
• Comfortable working the US shift (approx. 7:30 PM – 4:30 AM IST), Monday–Friday, in office in Chennai
• Trustworthy and dependable — ready to be the owner's right hand

Preferred

• Experience with US property management, US-based clients, or US real estate
• Experience as a Process Manager / Team Lead / Operations Manager in a US-shift BPO or ITES environment
• Experience in business development, client acquisition, or account management
• Experience managing a remote or offshore team for a US company
• MBA or equivalent leadership background

This Job Is Not For You If

• You wait to be told what to do — this role demands ownership
• You avoid hard conversations or escalations
• You can't juggle many moving parts at once
• You are a follower, not a leader
• You are looking for a junior or short-term role

Compensation & Growth

• Salary based on experience
• Clear path to grow as the operation expands
• The opportunity to become the owner's right hand and a key leader as we grow

Benefits

• Stable, full-time, long-term senior position
• Training and professional development
• Significant growth and leadership opportunity

How to Apply

Apply with your resume and answer the screening questions. In your application, include a short summary of your leadership experience, examples of coordinating across teams, and any experience working with US companies or clients.

Benefits

• Paid time off

Application Question(s):

• How many years of total professional experience do you have?

Less than 5 years

5–9 years

10–15 years

15+ years

• How many years have you spent in a leadership or managerial role (managing people or owning outcomes)?

None

1–3 years

3–6 years

6+ years

• Do you have a bachelor's degree (any discipline)? (Yes / No)
• Are you comfortable working the US shift (approx. 7:30 PM – 4:30 AM IST), Monday–Friday, in office in Chennai? (Yes / No)
• Do you have experience working with US clients or in a US-shift (BPO/ITES or similar) environment? (Yes / No)
• Are you comfortable being the senior point of contact for owners, tenants, and vendors — including handling escalations and difficult conversations? (Yes / No)
• This role involves coordinating across many teams and people at once and keeping everything on track. Are you comfortable juggling many moving parts? (Yes / No)
• Are you looking for a long-term leadership role (not a short-term or stop-gap position)? (Yes / No)
• What monthly salary (CTC) are you expecting?
• Describe a time you had to coordinate several people or teams who depend on each other to get something done. How did you keep it all on track and make sure nothing fell through the cracks?
• Tell us about a time you brought in new business or won over a difficult client.

Work Location: In person