Salesforce Platform Administrator/ India: Pune

Job Title: Salesforce Platform Administrator (Pune Office)

Area: Technology Services

Reports to: Platform Operations Manager

Rotary international Overview

Rotary unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary International Infotech Pvt. Ltd. Overview

Rotary International Infotech Pvt. Ltd, Pune (RI Infotech) is the offshore technology development center (ODC) of Rotary International and is responsible for supporting the IT & ITES needs of Rotary International headquarters, located in Chicago, IL, USA. We use trending technologies which include Oracle, SQL Server, MS .Net, ReactJS, Redux, JavaScript, GraphQL, NodeJS, SharePoint, PeopleSoft, Business Objects and Drupal. We follow Agile methodology for developing solutions and invest time in automation. We are dedicated to innovation and quality in providing cost effective solutions to our customer in these service areas. RI Infotech embodies the beliefs, thoughts, and practices of Rotary International. Our core values of trust, empowerment and teamwork reflect the same. At RI Infotech, we believe in

• Challenging ourselves to take initiative and be a part of the solution.
• Encouraging our employees to demonstrate accountability and a proactive attitude.
• Being professional in our interaction with customers.
• Respecting, recognizing, and appreciating individual performance while working in a team.

Rotary’s Commitment to Diversity

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.

General Overview

We are seeking a detail-oriented and experienced Salesforce Platform Administrator to join our team. The

ideal candidate will be responsible for the day-to-day administration, configuration, and maintenance of

our Salesforce platform. This role will work closely with stakeholders across various departments to

understand their needs, enhance system functionality, and ensure the platform supports our business

objectives effectively. The Salesforce administrator will be responsible for the day-to-day maintenance of

the Salesforce Experience Cloud and Marketing Cloud platforms. That includes managing and optimizing

the infrastructure, ensuring seamless Salesforce updates, scalable architecture, and secure operations.

You Will Have

 3-4 years as a Salesforce platform administrator

 Salesforce Administrator Certification (ADM-201) required; Advanced Administrator certification is

a plus.

 Experience with Experience Cloud and Marketing Cloud

 Salesforce architecture knowledge

 Familiarity with Salesforce data migration tools (Data Loader, Data Import Wizard).

 Understanding of integration tools (API connections, middleware).

 Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

 Strong communication and documentation skills, with the ability to explain technical concepts to

non-technical audiences.

 Experience working in an Agile/Scrum development environment.

 Experience with Apex and Lightning is a plus

You Are Good At

 Written and oral communication.

 Collaborating with a variety of technical and non-technical team members.

 Being proactive in identifying potential problems and communicating them to stakeholders.

 Analysis and problem-solving.

 Conducting research into incidents and alerts.

 Presenting ideas in a business-friendly way.

 Learning required technologies and keeping up with innovations in those technologies.

 Effectively prioritizing and executing tasks in a high-pressure environment.

 Customer service.

You Are Open To

 New processes and tools

 Managing emergency changes

 Managing off-hour issues

 On-going learning and training to implement and support new tools, technologies, and projects

 24X5 rotational shifts – need to work with US-based and India-based team members.

You Will Be Responsible For

 Configuring and administering Salesforce Marketing Cloud to align with the strategic needs of the

MDG product team. This includes partnering closely with the Product Team and the Enterprise

Security team to define and manage user roles, business units, and security settings.

 Implementing schema changes in support of significant business evolution to support company

growth.

 Receiving, reviewing and implementing technical/platform requests from a cross-functional team

of Salesforce developers and Rotary staff.

 Designing, documenting, and implementing specific initiatives to improve security and

performance.

 Documenting specific best practices for the Salesforce platform, including lower environment

refreshes, sandbox management and supporting the 3x/year Salesforce updates.

 Creating and managing user profiles and roles and monitor user license counts.

 Managing ongoing Salesforce database schema updates and changes.

 Assisting the product team in pulling data integrity reports and sharing data exports.

 Salesforce release management including Sandbox management, change set tracking, and

requirement collaboration with software development team.

 Providing level 3 support as needed for Salesforce platform related issues.

 Monitoring system performance including managing health check dashboards, setting up alerts

and reacting to alert notifications.

 Researching add-on application packages as needed/requested.

 Monitoring integrations with 3rd party applications.

 Working with other Platform Operations team members to train them on Salesforce platform

administration.

Tools

 Jira ticketing system – used by product teams for tracking development, testing and releases

 ServiceNow Service Desk ticketing system – used for tracking incidents, service requests and

change requests

 Confluence wiki – used to manage IT documentation

 Salesforce Marketing Cloud

 Salesforce Experience Cloud

 Salesforce Monitoring tools

 Salesforce Data Loader

Leadership Attributes

 COLLABORATION: Team up with others to meet business goals.

 COMMUNICATION: Actively listen and check for understanding

 INNOVATION: Think creatively and propose new ways to do things

 PRODUCTIVITY: Achieve results that move Rotary toward its goals

 STRATEGY: Understand how your role aligns with Rotary’s goals