Required Education: High School Diploma or equivalentPreferred Education: Associate degree or higher preferredStart Date: August 24, 2026Equipment Pick-Up Information: Primary Pick-Up Date: August 20, 2026 at 9:00 AM Backup Pick-Up Date: August 21, 2026Required Qualifications/Skills/Experience: Minimum 2 years of recent call center and/or customer service experience required Experience handling high-volume inbound calls Ability to accurately document customer interactions Hard-wired internet connection required (Wi-Fi is NOT accepted) Quiet and professional remote work environment required Strong multitasking and problem-solving skills Ability to work flexible schedules, including evenings and weekends No time off allowed during training, nesting, and first 90 days — including doctor appointments Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST Healthcare, insurance, Medicare, or member services experience preferredTraining & Schedule Details: Training Schedule: 8:00 AM to 4:30 PM EST Nesting Schedule: 8:30 AM to 5:00 PM EST (subject to change) Production schedules are determined based on business needs Production shifts may run as late as 9:30 PM EST after trainingOverview: Remote Customer Service Representative opportunity supporting healthcare members and providers Candidates must reside within 30 miles or approximately 1 hour of Hyattsville, MD 20785 Possible long-term opportunity based on performance and business needs Equipment pick-up required prior to start dateJob Summary: Provide exceptional customer service support to healthcare members and providers Handle inbound calls related to benefits, eligibility, billing inquiries, and general member services Resolve customer concerns while maintaining professionalism and accuracy Document customer interactions according to company guidelines Meet attendance, quality, and productivity expectations in a remote environmentJob Responsibilities: Answer and manage high-volume inbound customer service calls Assist members and providers with account inquiries and service requests Research and resolve customer concerns efficiently Accurately document interactions and case details Maintain confidentiality of sensitive healthcare information Follow established call center procedures and quality standards Participate in training, nesting, and ongoing coaching activities Work assigned schedules, including evenings and weekends as required Meet attendance, performance, and productivity expectationsIndustry: Healthcare Member Services Customer Service Call Center **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Skills

Billing, Call Center Evaluation, Call Centers, Call Volume, Coaching, Customer Relations, Customer Support/Service, Health Insurance, Healthcare, Healthcare Customer Service, Healthcare Providers, High School Diploma, Medicare, Multitasking, Problem Solving Skills, Procedure Development, Production Schedule, Quality Metrics, Wi-Fi, Work From Home

About the Company:

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

Company Size:

2,500 to 4,999 employees

Industry:

Staffing/Employment Agencies

Founded:

0

Website:

https://www.roseint.com/