Bilingual Help Desk Analyst

We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.Responsibilities:

• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.
• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.
• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.
• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.
• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.
• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.
• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.
• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.