Role Overview
RJ9 Solutions is hiring a mid-level Call Centre Agent. This is a full-time role in Telangana. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Overview
The Store Support Agent handles critical operations for US-based retail stores and their customers. This role requires managing inbound store queries and driving outbound outreach, entirely in fluent English.
Core Responsibilities
- Inbound Store Support: Assist US retail store staff with inventory checks, plan activations, billing systems, and carrier overrides.
- Outbound Outreach: Call US customers regarding contract renewals, device upgrade eligibility, and promotional device offers.
- Technical Troubleshooting: Guide customers or field reps through cellphone setup, eSIM activations, and network troubleshooting.
- CRM Logging: Log call outcomes, customer complaints, and retail transaction statuses accurately in the company database.
Strict Role Requirements
- Language Profile: Native-level fluency in English is mandatory for seamless interaction with US store managers and customers.
- Logistics Note: No company cab facility is provided; candidates must manage their own daily commute to the office.
- Shift Schedule: Requires strict alignment with US retail operating hours, meaning night shifts and rotational weekends are mandatory.
Key Skills Needed
- American Cultural Awareness: Understanding US geography, retail environments, and common consumer tech phrasing.
- Technical Aptitude: Familiarity with smartphone operating systems (iOS and Android) and carrier activation portals.
- High Resilience: Ability to handle high-volume shifts while maintaining a polite, professional telephone etiquette.
Are you looking to apply for this position immediately? Let me know:
- Your preferred location or city for the job
- If you have any prior BPO or technical support experience
- Your notice period or availability to start training
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Pay: ₹10,505.50 - ₹18,500.00 per month
Benefits
- Flexible schedule
- Paid time off
Work Location: In person
About RJ9 Solutions
RJ9 Solutions
Frequently Asked Questions
How do I apply for the Call Centre Agent position at RJ9 Solutions?
Use the Apply button above to submit your application directly to RJ9 Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Call Centre Agent position at RJ9 Solutions located?
This position is based in Telangana. RJ9 Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Call Centre Agent at RJ9 Solutions earn?
RJ9 Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Call Centre Agent role at RJ9 Solutions posted?
This role was posted on June 18, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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