Lead Production Support Engineer

Key Responsibilities : - Provide technical product support for AI/ML and Generative AI based applications in production environments.- Troubleshoot and resolve application, infrastructure, and model-related issues in Linux-based systems.- Analyze logs, system metrics, and application behaviour to identify root causes and implement fixes.- Work closely with product management, engineering, and DevOps teams to resolve complex technical problems.- Support deployment, monitoring, and maintenance of AI-driven services and APIs.- Assist customers and internal stakeholders with technical queries, incident management, and system troubleshooting.- Automate support tasks using Python scripting to improve operational efficiency.- Monitor system performance and ensure high availability and reliability of AI products.- Document troubleshooting steps, known issues, and product support procedures.Required Skills & Qualifications : - 5 to 12 years of experience in Product Support, Application Support, or Technical Support roles.- Strong proficiency in Python scripting for automation and debugging.- Solid experience working with Linux/Unix environments.- Exposure to Generative AI technologies, LLMs, or AI/ML-based applications.- Experience troubleshooting APIs, microservices, and cloud-based applications.- Good understanding of log analysis, monitoring tools, and incident management processes.- Familiarity with Git, Docker, or containerized environments is a plus.- Strong analytical, problem-solving, and communication skills.Preferred Qualifications : - Experience supporting AI/ML or Generative AI platforms in production.- Experience of LLM frameworks, prompt engineering, or AI model deployment is an added advantage.Education : - Bachelor's or Master's degree in Computer Science, Engineering, or related field. (ref: hirist.tech)