You will be joining Rippling as an HR Coordinator, where you will be the first point of contact for client and employee inquiries. Your responsibilities will include managing and triaging inquiries through the ticketing system, addressing straightforward HR questions, escalating complex cases to Senior HR Advisors, ensuring prompt responses and efficient case resolution, collaborating with various teams, and identifying opportunities for process optimization.

• *Key Responsibilities:**
• Own the ticketing system and respond to inquiries in a timely and professional manner, aligning with service level agreements (SLAs)
• Address straightforward HR questions such as leave policies, performance management basics, system navigation, and updating employee information
• Provide initial responses to more complex cases like terminations and claims, gathering necessary details for escalation
• Research and provide accurate answers for inquiries across multiple countries globally, utilizing internal resources
• Ensure prompt first responses and efficient case resolution to meet team performance targets
• Collaborate with various internal teams to comprehensively address client and employee needs
• Identify opportunities to improve operational workflows and ensure consistency in responses through standardized templates
• *Qualifications Required:**
• Bachelor's degree in HR, Business Admin, Communications, or related field
• 4+ years of experience in an HR support role within a fast-paced, client-facing environment
• Solid understanding of core HR practices, including leave management, performance management, and HR compliance
• Strong organizational and time management skills
• Exceptional written and verbal communication skills
• Resourceful and proactive mindset with the ability to research and resolve issues independently
• Proficiency with ticketing systems and experience working with HRIS platforms
• Professional working proficiency in English; additional languages are a plus
• Flexibility to work with US customers in the EST time zone
• Grit, patience, and empathy in dealing with different teams, customers, and partners

This role at Rippling will allow you to contribute to maintaining service efficiency, ensuring adherence to key performance metrics, and delivering exceptional service to clients and employees. You will be joining Rippling as an HR Coordinator, where you will be the first point of contact for client and employee inquiries. Your responsibilities will include managing and triaging inquiries through the ticketing system, addressing straightforward HR questions, escalating complex cases to Senior HR Advisors, ensuring prompt responses and efficient case resolution, collaborating with various teams, and identifying opportunities for process optimization.

• *Key Responsibilities:**
• Own the ticketing system and respond to inquiries in a timely and professional manner, aligning with service level agreements (SLAs)
• Address straightforward HR questions such as leave policies, performance management basics, system navigation, and updating employee information
• Provide initial responses to more complex cases like terminations and claims, gathering necessary details for escalation
• Research and provide accurate answers for inquiries across multiple countries globally, utilizing internal resources
• Ensure prompt first responses and efficient case resolution to meet team performance targets
• Collaborate with various internal teams to comprehensively address client and employee needs
• Identify opportunities to improve operational workflows and ensure consistency in responses through standardized templates
• *Qualifications Required:**
• Bachelor's degree in HR, Business Admin, Communications, or related field
• 4+ years of experience in an HR support role within a fast-paced, client-facing environment
• Solid understanding of core HR practices, including leave management, performance management, and HR compliance
• Strong organizational and time management skills
• Exceptional written and verbal communication skills
• Resourceful and proactive mindset with the ability to research and resolve issues independently
• Proficiency with ticketing systems and experience working with HRIS platforms
• Professional working proficiency in English; additional languages are a plus
• Flexibility to work with US customers in the EST time zone
• Grit, patience, and empathy in dealing with different teams, customers, and partners

This role at Rippling will allow you to contribute to maintaining service efficiency, ensuring adherence to key performance metrics, and delivering exceptional service to clients and employees.